VA call center works with Veterans to resolve community care billing concerns

VA staff offer one-on-one help


Specially trained employees from VHA’s Office of Community Care (OCC) are available to help Veterans resolve adverse credit reporting or debt collection actions resulting from authorized VA community care claims.

“Our number one goal is to help Veterans resolve community care billing issues as quickly as possible,” said Lillian Cuadra. Cuadra is director of Customer Experience, VHA Office of Community Care. “Call center staff work one-on-one with impacted Veterans to research and resolve their collection-specific issues.”

Pull together all your paperwork first

Veterans should first gather any letters, notices or information regarding debt collection or adverse credit reports related to authorized use of community care.

Then call the toll-free number at 877-881-7618 (option 1), Monday through Friday from 8 a.m. to 5 p.m., Eastern time.

VA staff will collect the Veteran’s information, investigate the issue and then follow up with details of the final resolution and answer questions. Veterans may also request an adverse credit history letter that accepts or denies responsibility of the issue, as appropriate.

VA continues to work to improve Veterans access to health care and is committed to serving our nation’s heroes. For information about VHA Office of Community Care and how to receive assistance, go to

Donna J. Bell is chief of Strategic Communications in the Office of Community Care. She is the wife, daughter and sister of Veterans.


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