VA recognized for work to improve the Veterans Experience – Service to the Citizen Award

Veterans Experience Office receives award for customer experience efforts


shadow

The Veterans Experience Office (VEO) will be recognized with the 2019 Service to Citizens Award for its work in prioritizing Veterans experience within the department. The award also highlighted VEO’s leadership across the federal government on the President’s Management Agenda (PMA) CAP Goal in partnership with the Office of Management and Budget and the General Services Administration.

“The Veterans Experience Office is my lead organization for achieving our customer service priority and provides the department a core customer experience capability,” Secretary Wilkie wrote in his testimony to the House Committee on Appropriations. “VEO offers four core customer experience capabilities, including real-time customer experience data, tangible customer experience tools, modern technology, and targeted engagement.”

SERVICE to the CITIZEN™ Awards Champions of Change

SERVICE to the CITIZEN Awards will be recognized at an event on May 2nd.

The Service to the Citizen™ Champions of Change Program recognizes those public servants and their industry partners who demonstrate excellence in their delivery of services that impact the public. These awards represent many of the customer experience and citizen services accomplishments from the past year across the government, including goals defined by the President’s Management Agenda (PMA) Cross-Agency Priorities (CAP).

In addition to the Veterans Experience Office’s award, several VEO team members will be recognized, including:

  • Dr. Lynda Davis – Chief Veterans Experience Officer
  • Barbara Morton – Deputy Chief Veterans Experience Officer
  • Denise Kitts – Executive Director of VEO’s Multi-Channel Technology
  • Lee Becker – VEO Chief of Staff
  • Anil Tilbe – Director of Enterprise Measurement & Design
  • Erin Siminerio – Acting Lead, Office of Design
  • Jennifer Purdy – Acting Executive Director of VA Patient Experience
  • Maura Newell – White House Presidential Innovation Fellow

Other VA leaders who will also receive awards include:

  • Dr. Paul R. Lawrence – Under Secretary for Benefits
  • James Byrne – Acting Deputy Secretary of General Counsel
  • Charles Worthington – Chief Technology Officer

“We’re very honored to be recognized for the many ways in which the Veterans Experience Offices is meeting the Secretary’s customer service mission of ensuring VA delivers the highest quality care, benefits, and services to our Veterans, their families, caregivers, and survivors,” said Dr. Lynda Davis, VA’s Chief Veterans Experience Officer.

Author

Tim Hudak

  joined the VA in December 2013 and is on the Veterans Experience Office team. Tim, a Chicago-land native enlisted in the Marine Corps straight out of high school. As an intelligence analyst he deployed to Al Anbar province, Iraq with Marine Heavy Helicopter Squadron 363 in 2006 and 2008. After the Marine Corps, Tim used the GI Bill to earn a degree in Intelligence Studies from Mercyhurst University in Erie, Pa., and co-founded the university’s first student Veteran organization. Tim is active in many Veteran organizations.

Comments

  1. Ralph Gordon McGee    

    I’ve been a Veteran, in the system, for over 30 years. What I have learned is this. If you run an actual investigation you can find the same thing.
    The United States Department of Veterans Affairs is a Piggy Bank.
    To fix that, Congress and the Senate would be required to give up that source. Don’t believe me? Ask Pelosi who was gonna pay for her little jaunt, recently? Ask yourself why she was going to Afghanistan. Obviously to visit the troops. Why? Because by doing so she can order up a military executive jet to fly her anywhere she wants, as long as a “fact gathering stop”, was written in to justify using VA funds. @POTUS cut that off at the ankles.
    This isn’t new. It’s been going on since Abraham Lincoln signed off on it. I’ve been arguing with them since 1989.
    BONUSES. Everyone remember back after the election? Washington D.C. was found to be in horribly bad shape. Rust on surgical instruments. @POTUS fired the Director. Union forced to hire back, WITH NO LOSS OF PAY OR BENEFITS. That includes bonuses. They caught a woman in HR hiring “Hard To Fill Slots”, with family members, each one with a bonus to her, DESPITE BEING UNQUALIFIED FOR THE POSITION. She raped the VA for $700,000. She was fired. Back during @POTUS attempts to fix system. The Union forced rehire, WITH NO LOSS OF PAY OR BONUSES, despite worthless hires.
    Shulkin screwed the VA by taking his wife on a legitimate business trip AT VA EXPENSE.
    We are kept alive as cheaply as possible. Death of Veterans cheers the system. No more outlay for disabled. Opioid Crisis?
    B.S. every prescription they stop saves much needed money for BONUSES. I’ve had my meds, legitimately prescribed, ALTERED. BY A PHARMACY TECHNICIAN. I WAS TOLD THAT IT WAS TO SAVE MONEY.
    How many more have to die? Savings by cutting the 100% or Permanent and Total or simply allowing them to die by delay of treatment will save $$$BILLIONS. I’ve created the term Treatment Destabilization for what they are doing. Meds, appointments, abuse in-system by staff, lack of Doctors and Nurses(BUT THEY NEVER SEEM TO BE SHORT ON ADMINISTRATIVE POSITIONS) They’re killing us. The Veterans Affairs system is probably the largest Killing Field in history. I don’t think anyone will ever know the extent of it.

  2. Laine Tiedemann    

    The Albuquerque VAMC deserves a level “1”, Completely Unsatisfactory rating for patient care, the ability for a Vet to access care in a timely manner, coordination of care as well as keeping the Veteran informed as to what is happening with the care that was requested.
    I have had multiple problems with this issue, and discovered yesterday that another egregious error has occurred which I was not informed of.
    It would be my pleasure to discuss a specific series of events that has been been getting worse and shoved under a rug with absolutely no resolution.
    I was told that my recourse was to write a narrative of events for the director of the Ethics Committee, and that I would have to go back to the VA to obtain my medical records to add them to the complaint, but that there was no one who could assist me with finding the specific times and dates involved. In the meantime, I sit and wonder if anything will be done appropriately regardless of the number of times I contact the VA.
    This VA needs a complete overhaul with extreme education for every single person that deals with patients. I am ashamed, disgusted, and frustrated. To say that the Number One priority of the VA is the Veterans it serves is laughable.

Comments are closed.