Secretary Wilkie delivers State of VA to House Committee on Appropriations

Discusses customer service, benefits, MISSION Act, suicide prevention


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Secretary Wilkie’s written testimony excerpts are italicized below.

Customer Experience Technology

To enable the delivery of effective Veteran experiences across multiple communication channels that are on par with industry standards, VA will drive integrated technology initiatives. Such initiatives include Contact Center Modernization (White House / VA Hotline), Digital Modernization (VA.gov), and Enterprise Data Management.

Did you know that you can receive text appointment reminders via VEText, or update your contact information online via Vet360?

Customer Experience Engagement

Community Veterans Engagement Boards

153 Community Veterans Engagement Boards are spread across the country, with 31 in development.

VA’s direct engagement with Veterans, their families, caregivers, and survivors provides through Community Veteran Engagement Boards (CVEB), Federal Advisory Committees (FACA), and strategic partnerships (like RallyPoint) dually provides VA with listening channels and informational distribution channels to foster two-way communications.

The 153 CVEBs across the country are building networks to improve Veteran re-integration and whole health. VA is planning to host 15 Veterans Experience Action centers this year across the country, and 8 Community Clergy Training Programs. In addition, VA supports VetTalkX to showcase the exemplary talents and experiences of nation’s Veterans.

Secretary Wilkie also hosts several live town halls a year, the most recent one was held on January 17th and can be watched here.

VA is getting stronger. We have a long way to go. We are making good progress. But we have much work ahead to be where we need to be in serving our nation’s Veterans. With your help and sharp focus on our priorities, we are on the road to becoming the world-class, 21st century healthcare institution and benefits and services resource our country owes them, and they have earned and deserve.

The full hearing can be watched on the House Appropriation Committee’s YouTube, and the Secretary’s written testimony on the House.gov website.

Author

Tim Hudak

  joined the VA in December 2013 and is on the Veterans Experience Office team. Tim, a Chicago-land native enlisted in the Marine Corps straight out of high school. As an intelligence analyst he deployed to Al Anbar province, Iraq with Marine Heavy Helicopter Squadron 363 in 2006 and 2008. After the Marine Corps, Tim used the GI Bill to earn a degree in Intelligence Studies from Mercyhurst University in Erie, Pa., and co-founded the university’s first student Veteran organization. Tim is active in many Veteran organizations.

Comments

  1. Michael Buchanan    

    I wrecked/Rollover a Fire Truck, 7 weeks in a Coma may2012 still trying to get my drivers license back it was suspended 4 yrs. after wreck,by McGuire polytrauma center four yrs , after wreck i had driven big trucks for 37 yrs, i just want a regular local license

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