Launched on Nov. 1, 2017, the Rapid Appeals Modernization Program (RAMP) provides Veterans the opportunity to experience the new appeals process outlined in the Veterans Appeals Improvement and Modernization Act of 2017 (AMA), which was signed into law in August 2017. Since the launch of RAMP, more than 58,000 Veterans have participated in RAMP’s first two processing lanes. As of November 6, 2018, VA has issues more than 26,000 RAMP decisions and paid over $112 million in retroactive awards within an average of 115 days–far quicker than the current appeals process allows.
Veterans who opt-in to RAMP have two review options for their claim: Higher-Level Review and Supplemental Claim. The Higher-Level Review lane allows a more senior VA employee to conduct a new review of the existing evidence in a Veterans record. The Supplemental Claim lane allows Veterans to submit new and relevant evidence for consideration with the help of VA to obtain additional evidence under “Duty to Assist” requirements. On October 1, 2018, the Board of Veterans’ Appeals (Board) began adjudicating appeals with RAMP Notice of Disagreements (NODs). Veterans who appeal to the Board will be able to choose between three docket options: Direct Review, Evidence, or Hearing.
With the implementation of the AMA in February 2019, Veterans can expect a more transparent process with faster decisions. VA remains committed to providing the best customer service to Veterans by improving the transparency, fairness and speed of the claims process.