UPDATE: A recording of the event is available here.
Secretary of Veterans Affairs Robert Wilkie will host his first State of VA Community Town hall on Sept. 27 1:30 p.m. to 4:30 p.m. ET. The secretary and eight guest panelists will highlight the activity and direction of VA since his appointment to lead the department in July.
“VA exists to make life easier for Veterans,” Wilkie recently told the crowd of Veterans at the AMVETS annual convention. “So my prime directive is customer service. When a Veteran comes in to VA, it is not up to him to get VA to say ‘yes.’ It is up to VA to give the Veteran tools.”
The secretary and panelists will discuss how VA is focused on becoming the leader in customer experience and improve services to our nation’s Veterans through various initiatives such as engagement with community partners, leaders, advocates, state/county VA departments, Department of Defense, Veteran Service Organizations, and community Veterans engagement boards.
The secretary will engage Veterans directly during the webcast’s live question and answer session. All attendants are invited to submit questions during the webcast. To register and watch the event go here.
Dr. Lynda Davis – VA Veterans Experience Office
Dr. Richard Stone – Veterans Health Administration
Dr. Paul Lawrence – Veterans Benefits Administration
Randy Reeves – National Cemetery Administration
Alfie Alvarado-Ramos – National Association of State Directors of Veterans Affairs
Herman Breuer – National Association of County Veterans Service Officers
Anthony Wickham – National Guard
Stephen Austin – Army Reserve