These hotlines are managed by the VA Health Resource Center. The call center will connect Veterans and employees in real-time with the resources they need in a disaster.
Veteran Disaster Hotline Number: 1-800-507-4571
Employee Disaster Hotline Number: 1-866-233-0152
VBA Hotline Number: 1-800-827-1000
Pharmacy Customer Care: 1- 866-400-1243
Vet Center/Counseling: 1-877-WAR-VETS
My HealtheVet: Wherever internet is available, My HealtheVet provides Veterans with access to copies of their VA health records, Secure Messaging to keep in touch with their health care team, and VA prescription refill. For emergencies, always call 911.
Download the VA Disaster Assistance brochure (PDF file)
VA Medical Centers, Clinics and Facilities
For updates on operations the following VA facilities and associated clinics, please visit the websites below:
|Virginia||Hampton VA Medical Center|
|Virginia||Salem VA Medical Center|
|Virginia||Richmond VA Medical Center|
|North Carolina||Durham VA Health Care System|
|North Carolina||Salisbury VA Medical Center|
|North Carolina||Fayetteville VA Medical Center|
|North Carolina||Asheville VA Medical Center|
|South Carolina||Ralph H. Johnson VA Medical Center (Charleston)|
|South Carolina||Wm. Jennings Bryan Dorn VA Medical Center (Columbia)|
VA’s Veterans Benefits Administration has developed mechanisms to help Veterans receive their benefit payments if their normal mail cannot be delivered.
If are you displaced by Hurricane Florence and receive a paper check, you can update your address or sign up for direct deposit on eBenefits or by speaking to a benefits specialist at 1-800-827-1000.
For information on VA Benefits facilities see the chart below
|State||VA Benefits Regional Office|
|North Carolina||Winston Salem|
Several VA national cemeteries are closed due to the extreme weather conditions of Hurricane Florence. Learn more
VA Mobile Facilities
VA is getting ready one Mobile Pharmacy Unit, one Mobile Vet Center, and one Mobile Emergency Nutrition Unit to Richmond, VA VAMC and Salisbury, NC VAMC to offer medical care, pharmacy assistance, counseling services and benefits referral to Veterans and the community affected by Hurricane Florence.
VA Health Resource Center
The VA Health Resource Center serves as the disaster response contact center for both Veterans and VA employees in the event of regional or national disasters. HRC assists Veterans in updating temporary or permanent addresses or phone numbers, supports the caller on the Veterans facility’s operational status, provides information on how to reschedule appointments or receive medical advice, and offers Veterans information on emergency prescription refills and additional emergency resources. Please contact the VA Health Resource Center information line at 1-800-507-4571. Pharmacy Customer Care 1- 866-400-1243
For more on the federal government’s response, visit https://www.usa.gov/hurricane-florence. Federal Disaster Assistance information
- Visit DisasterAssistance.gov to find assistance in your area: https://www.disasterassistance.gov/get-assistance/find-assistance
- Find VA specific information on DisasterAssistance.gov: https://www.disasterassistance.gov/get-assistance/assistance-by-federal-agency
- Visit www.ready.gov to learn about preparedness kits, family emergency plans, and more.
Veterans Affairs Hurricane Response Steps
(as of 1400 Friday)
Impacted areas have a total of 1,349,363 Veterans, (647,001 enrolled in VA health care) and (24,483 whom are VA employees).
VA has taken the following steps to respond to Hurricane Florence (now downgraded to tropical depression):
Veterans Health Administration (VHA) reopened the Hampton VA Medical Center with no reported damages. Redeployment of Hampton-evacuated patients is complete.
- 215 patients evacuated from Hampton to other VA Medical Centers including: Martinsburg, WV; Salem, VA.; Richmond, VA.; Salisbury, NC, and private institutions on September 12
- Patients transported primarily via dual-use vehicles – buses adaptable for ambulatory and wheelchair bound patients
Community based clinics (CBOC) in the path of the storm
- Virginia – Open
- North Carolina – Open with exception of the following: Morehead City CBOC closed due to water intrusion and sewer backup; Brunswick CBOC closed and awaiting damage assessment; Wilmington HCC scheduled to reopen September 24
- South Carolina – Open
All Vet Centers in Virginia, North Carolina, and South Carolina open
Charleston Consolidated Mail Outpatient Pharmacy (CMOP) has resumed normal operations with two shifts providing services to veterans
- Heritage Pharmacy Disaster Relief Plan remains in place; Veterans who require emergency supply of medications can access retail pharmacies
Vulnerable Patient Outreach (Post storm)
- North Carolina/Virginia: 96%
- South Carolina: 99%
VA has several deployed mobile units and personnel conducting operations in the impacted areas. VA also has several mobile units on standby awaiting orders if necessary. Resources include:
- 1 Mobile Vet Center (MVC) onsite in Havelock, NC
- 1 Canteen Mobile Enhanced Nutrition Unit (MENU) onsite in Havelock
- 2 Mobile Medical Units (MMU) onsite in Havelock, NC (one is telehealth capable)
- 2 Logistics Support Vehicles (LSV) onsite in Havelock, NC
- 1 Multi-Use Vehicle (MUV) onsite in Havelock, NC
- 10 Two-Person Shelter Outreach Teams (Nurse and Social Worker) deployed to various shelters in impacted areas between 0700 and 1900 daily
- 1 Telehealth Strike Team on standby (190+ volunteers)
- 40 of 46 Disaster Emergency Medical Personnel System (DEMPS) positions on the ground in Fayetteville, NC and Durham, NC to backfill employees
- 8 VA Police Officers
- 1 Office of Information and Technology Employee
National Cemetery Administration (NCA) implemented its emergency preparedness plan for cemeteries in the impacted areas
- New Bern, NC – Closed (Open for visitation; anticipated opening September 24)
- Wilmington, NC – Closed
NCA continues to work with families to reschedule burial services.
Veterans Benefits Administration (VBA)
- All VBA offices are open except the Camp Lejeune out-based office in North Carolina which is expected to open September 24
September benefit payments have been processed and October payments will be issued at the end of the month for an October 1 pay date.