Decision Ready Claims speeds up disability claims processing with help from VSOs



VA has unveiled our new Decision Ready Claims (DRC) initiative – just the tip of the iceberg when it comes to delivering faster claims decisions for Veterans.

Veterans who submit their claim under DRC with accredited Veterans service organizations (VSO) can expect to receive a decision within 30 days from the time VA receives the claim. VSOs will ensure that all supporting evidence (e.g. medical exam, military service records, etc.) is included with the claim submission. This advance preparation by the VSOs allows claims to be immediately assigned to claims processors for a quick decision. Processing these claims faster makes a big difference across our entire inventory.

The Veterans Benefits Administration developed DRC as an extension of Fully Developed Claims. It is just one way VA and VSOs are collaborating to help Veterans receive faster decisions on disability claims. VA works closely with participating VSOs to make sure their representatives are properly trained in the new process and given the tools they need to successfully participate in the DRC program on behalf of the Veterans they serve.

DRC was first implemented May 1, 2017, at the St. Paul Regional Office and is now available at all VA regional offices. While DRC is currently limited to claims for increased compensation (commonly known as claims for increase), VA’s goal is to expand the types of claims accepted under the initiative.

DRC is a promising step toward aggressively overhauling our benefits delivery to Veterans now that we’re in a fully digital operating environment. With electronic claims processing as our foundation, we have more innovation in store to continue to improve our service to Veterans, their families and survivors.

To learn if DRC is right for you, please visit www.benefits.va.gov/compensation/DRC.asp.


Thomas J. MurphyThomas J. Murphy is currently the Acting Under Secretary for Benefits. Prior to his current position, he was appointed Principal Deputy Under Secretary for Benefits in the Department of Veterans Affairs.

 

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Comments

  1. Arthur A Liberty    

    This is a great program that will undoubtedly aid many thousands of veterans to obtain their decisions quickly. A caution, however – do NOT sacrifice the veterans waiting on appeals so that these initial claims can be adjudicated within 30 days. This problem existed (perhaps still exists) with PTSD filing. An FDC application for benefits in the Cleveland region received a decision within 6 weeks and that was great. However, appeals, particularly DRO appeals, languished for years while resources were shifted to initial claims. There must be an effective policy in place to ensure that existing claims and appeals do not receive short shrift in order to allow this program to be a tool for a more favorable public and within the Beltway perception and trotted out as the poster child when asking for increased appropriations. Thank you.

  2. JOE MAC EACHERN    

    VERY WELL SAID ARTHUR, THANK YOU

  3. Joseph T. Petronzio, Jr.    

    I have been waiting for my appeal for over 1 year with no results.Since my army records were destroyed in that fire,WHY
    do I have to wait so long for my decision?

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