As the current administration comes to a close, the VA continues to innovate to become more responsive and effective in serving Veterans. Investing in the future of Veterans, Secretary Bob McDonald helped pioneer the new “MyVA” transformation process, aiming to model the department as the “top customer service agency in the federal government” and “encouraging innovative approaches to serving Veterans.”
Though there is certainly a mandate to keep improving, the VA has made remarkable progress under the leadership of Secretary McDonald: trust of the VA among Veterans is up to 60 percent from 47 percent in December 2015, Veteran homelessness has been cut in half since 2010, and appointments and claims are being processed much faster.
The Center for New American Security hosted a chat with McDonald on Tuesday at CNAS’s offices in downtown Washington. As the new administration takes charge of the VA, and with plenty of progress still to be made, McDonald discussed how the department can best position itself to continue these transformations into the future.
Watch the discussion here:
This article was submitted to Vantage Point by the Center for New American Security.