First things first: Welcome to VA’s new blog, VAntage Point. I’m not here to explain what this site is all about, but I do want to talk a little about why we feel it’s important to have a column for “Guest Posts.”
Here at VA, there’s a lot of talk about change. Not just change in how we deliver services and benefits, but also in how we communicate. In that sense, we’re no longer interested in simply pushing out information. That’s an okay way to tell you what we want you to hear, but these days, few organizations are healthy unless they’re involved in two-way communications.
For us, that means we want to make VA a better, more efficient place by engaging with you. If you’re a Veteran, you can tell us what you’re experiencing—whether it has to do with your dealings with VA or your reintegration in general. If you’re an employee, you can not only tell Washington, D.C. what’s happening in your area, but you can tell Veterans the VA story from your perspective. And those are just examples. We want to hear from as many different people as possible. We want to know what we’re doing well, what we can improve, and, most importantly, we want to hear your ideas.
So let’er rip. Just follow our guidelines and let’s get the conversation started.
Brandon Friedman is the Director of New Media at the U.S. Department of Veterans Affairs.