VA is undergoing a radical transformation to improve our relationship with our Veterans. This relationship is the cornerstone for all that VA does. This connection begins the moment a person joins the military and lasts through final honors. VA is the bridge that helps Veterans transition to civilian life, and we continue to support them through other key life events, such as learning a trade or getting a degree. The foundation of that relationship is built on trust and respect. It must be built to last a lifetime.
Veteran and employee relationships are inextricably linked. We cannot improve service to Veterans without improving how VA develops, supports and empowers employees to provide the world-class service we intend to deliver. We’re developing training and tools that will help employees at every level to become exceptionally effective, efficient and successful. This is an essential piece of VA’s transformation and drive to improve performance.
The bottom line is that we all want Veterans to be proud of VA and feel it is an ally actively working in their best interests. We hope their experience will be so excellent that they will recommend VA to their closest friends and family. We want employees to find even more pride and meaning in their service at VA. In short, we want both Veterans and employees to be so proud of their association with VA that they refer to it as “MyVA.”
Today, we’re sharing the latest integrated view of how we are going to work together to achieve the MyVA vision. The MyVA Implementation Plan is not intended to be a detailed step-by-step operational plan or program plan, but rather a framework for how we will mobilize our resources to implement this transformation in a synchronized, efficient and effective manner. Execution will be the real key to success, to include relentless follow through and the agility required to quickly and iteratively adjust course as we learn.
The implementation plan was recently briefed to the MyVA Advisory Committee, a group of experts from the private, non-profit and government sectors to assist in reorienting the department to better meet the needs of Veterans. The advisory committee meets multiple times per year and conducts periodic reviews to ensure the department achieves the goals of MyVA. Here’s what they had to say.
“I’m very pleased to see the progress made by VA in the last year and I believe this plan will deliver real change for our nation’s Veterans.” – Joe Robles, Former president and chief executive officer of USAA
“I am pleased to see that the MyVA vision lays out a plan for VA to improve its internal operations and interactions with key stakeholders … most importantly, our Veterans. If successful, it will greatly benefit Veterans and their families, employees and our nation.” – Herman Bulls, president and chief executive officer of Bulls Advisory Group
“The MyVA plan is a great step for VA and I am glad to see employees are at the center of the transformation.” – Chris Howard, PhD, president of Hampden-Sydney College
If you are unable to read the plan in its entirety please take a moment to read this overview. We hope you find this document helpful in understanding the spirit of MyVA.