The #VetQ initiative, launched by the VA and partner organizations on July 30, 2014, encourages veterans to take to Twitter to ask questions about their benefits using the hashtag #VetQ. The hashtag will identify the question and allow the VA and partner organizations to answer it.
Partner organizations like Paralyzed Veterans of America are invited to answer veterans’ questions and advertise their services to help better assist veterans in getting the benefits they are entitled to.
Veterans can ask questions about topics ranging from health and disability benefits to VA home loans to GI Bill and education benefits. VA is encouraging veteran service organizations to answer questions even if other VSOs have already responded, as the first answer may not always be the best depending on the needs of each individual veteran.
“I am excited at the prospect of using social networking to educate veterans, dependents, and caregivers on VA benefits,” said Sherman Gillums, Jr., associate executive director of veterans benefits for Paralyzed Veterans of America. “The #VetQ initiative will provide a dynamic forum to engage stakeholders in real time, which will help VA deliver timelier services. Additionally, it gives veterans service organizations like Paralyzed Veterans of America an opportunity to partner with VA in the effort to close transition gaps for Post-9/11 service members and their families.”
Tim Hudak, staff writer for the digital engagement team at VA, said that while questions from veterans will be limited to Twitter’s 140 characters, the goal is to provide veterans with a convenient method for asking questions and facilitate collaboration among VSOs and the VA to ensure the veteran gets the best answer and services available. Over time, common questions and answers will likely be categorized on a frequently asked questions page, he said.
“Eventually, we’ll able to broadcast that reach and get the information to [veterans] without them even having to ask,” he said.
If you have a question about your veteran benefits, adaptive sports, or any subject related to military service, simply tweet your question and include the hashtag #VetQ. To learn more, visit: http://www.blogs.va.gov/VAntage/vetq/.
This article was originally posted on the Paralyzed Veterans of America blog.