Revamped Website Offers Enhanced Online Experience for Veterans

billboard_bg_img_ie1340Veterans insured with Veterans’ Group Life Insurance (VGLI) now have enhanced and more intuitive control of their coverage with the revamped VGLI website. The site provides an improved experience for Veterans who want to enroll for life insurance, manage their existing coverage or pay their bills online.

We’ve heard directly from Veterans about what they liked and didn’t like about the old site and incorporated that feedback in creating the new site. New features include:

  • A streamlined enrollment process
  • Quick and easy bill pay
  • Easier navigation
  • A snapshot of account details on the homepage
  • And of course, we’ve kept favorite features like paperless billing and online beneficiary updates.

Take a few minutes to check out all that the new website has to offer. If you have an existing VGLI online account, just log in with your usual user ID and password. If you don’t have a user ID, click on “create an account” on the home page, and then spend a few minutes to create an online account.

So far, there’s been an overwhelmingly positive response to the revamped website. In fact, within the first 30 days of its launch, users’ overall satisfaction with the website rose by more than 20 percent.

“It loads so much faster, has so much more information that is easy to access, [and is] easy to update, ” said Sherry Andrews, a Veteran and VGLI member since 1993.

“Now that you have updated your site, it is much easier to make my payment,” said Anthony Pellouso, a Veteran and three-year VGLI member.

Don’t have VGLI? If you are within one year and 120 days of your date of military service separation, then there’s still time to apply.  Apply online today!

Ben St.JacquesbwfrBen St. Jacques is Prudential’s Communications Manager for the Office of Servicemembers’ Group Life Insurance, which administers the group insurance program.

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6 Comments to “Revamped Website Offers Enhanced Online Experience for Veterans”

  1. Mike Plumer says:

    I have a VGLI policy. I tried to sign in and create an account and it asks for a Control Number. What is that? I do not have one that I know about. Please answer so I can make some changes. Thanks.

    Mike Plumer

    • Thank you for your question about your Control Number. A Control Number is an eight-digit number that is assigned to your account when you apply for Veterans’ Group Life Insurance (VGLI). You can locate your Control Number on your VGLI bills or any other correspondence you receive from the Office of Servicemembers’ Group Life Insurance (OSGLI) regarding your VGLI coverage.

      A customer service representative from OSGLI will be contacting you soon to assist you with creating a VGLI Online Account. If you have any questions before then, please send an email to osgli.osgli@prudential.com or call 800-419-1473, Monday through Friday, between 8:00 a.m. and 5:00 p.m. Eastern Time.

  2. It work great when u get out of service . I had a eye surgery shortly after I got out, but know is their any health ins for veterans at a low cost after the 120 days?

  3. David Nieto says:

    Can anyone provide me with advice regarding life insurance that is comparable or better than VGLI? Rationale: I didn’t purchase VGLI after I retired in 2007, however, I’m now interested in acquiring life insurance to provide for my wife in case of my death.

  4. Shawn Bowen says:

    how do I find out if I have VGLI, I retired 15 years ago and don’t know