Journey maps: Plotting the moments that matter to Veterans and their families
Using a new-to-VA methodology known as Human Centered Design (HCD), VA created what is now known as the …
Official Blog of the U.S. Department of Veterans Affairs
Using a new-to-VA methodology known as Human Centered Design (HCD), VA created what is now known as the …
“The VA has paid special attention to Veteran feedback and has endeavored to improve the overall …
VA is using artificial intelligence (AI) systems capabilities leveraged by customer feedback industry best …
The Veterans Experience Office’s (VEO’s) Vet360 and VSignals programs are transforming the experience …