VAntage Point

Official Blog of the U.S. Department of Veterans Affairs

VA PX Journeymap

Journey maps: Plotting the moments that matter to Veterans and their families

Posted on Thursday, March 5, 2020 9:00 amFebruary 28, 2020 Posted in Secretary's Priorities, Vets Experience by Jean Orzechowicz 12k views

Using a new-to-VA methodology known as Human Centered Design (HCD), VA created what is now known as the …

Customer Experience Feedback driving modernization at VA

Veterans Experience Office uses customer feedback to build trust in VA

Posted on Tuesday, February 11, 2020 8:00 pmFebruary 7, 2020 Posted in Secretary's Priorities, Vets Experience by VAntage Point Contributor 2k views

“The VA has paid special attention to Veteran feedback and has endeavored to improve the overall …

Using Veteran feedback to support Veterans in crisis

How VA is Using Customer Feedback to Support Veteran’s Mental Health

Posted on Wednesday, November 13, 2019 4:00 pmNovember 16, 2020 Posted in Secretary's Priorities, Vets Experience by Tim Hudak 2k views

VA is using artificial intelligence (AI) systems capabilities leveraged by customer feedback industry best …

Vet360 VSignals FedHealthIT

VA Customer Profile and Veterans Signals programs recognized by FedHealthIT

Posted on Tuesday, June 18, 2019 9:00 amJune 23, 2020 Posted in Vets Experience by VAntage Point Contributor 3k views

The Veterans Experience Office’s (VEO’s) Vet360 and VSignals programs are transforming the experience …