VA is using Veteran feedback to make improvements, like the Lexington VA focusing on improving the patient check-in process for Veteran patients.
“The VA has paid special attention to Veteran feedback and has endeavored to improve the overall experience of the agency’s regular customers. This has been reflected by a substantial rise in reported Veteran satisfaction from 2015 to 2019, which nearly doubled," said Surafeal Asgedom, Chief of VA Modernization.
Veterans—especially those in rural areas—are receiving added attention through a VA program focused on training clergy and other groups.
Patient Experience Roadshow teaches NY VA staff about moments that matter to Veterans for continuous improvement efforts.
Everyone serving in careers at the U.S. Department of Veterans […]
For this webinar, Department of Veteran Affairs' Veterans Experience Office will explore the journey of patient experience by using a self-assessment, Roadmap and guidebook.
Planning for end of life arrangements saves your family from scrambling to make decisions on your behalf, to following a plan to execute your wishes. It's easy to apply for VA's pre-need burial eligibility determination.
Secretary Wilkie began his testimony to the House Committee on […]
In his speech at SVA's National Conference, Secretary Wilkie outlined his priorities and the role the Veterans Experience Office plays in VA's improvement.
No matter where you are in life, the VA welcome kit will help you use the VA benefits and services you have earned.