Using a new-to-VA methodology known as Human Centered Design (HCD), VA created what is now known as the Veteran Journey Map and dozens of others since then.
Whole Health is VA’s cutting-edge approach to care that supports Veteran health and well-being.
Veteran improvements were the focus of a modernization fair held Jan. 29 at the Veterans Affairs Central Office in Washington, D.C.
Patient Experience Roadshow teaches NY VA staff about moments that matter to Veterans for continuous improvement efforts.
VA leaders recently met to lay the ground work to deliver best patient experience anywhere.
Veterans Canteen Service sponsors 50 Veteran athletes to attend National Veterans Wheelchair Games through sale of Red Coat Ambassador apparel, then greet Veterans and their families at the event.
VA continues to improve its culture to put our Veterans and their families at the center of every process.
Hercules, the resident therapy dog at the James A. Haley VA in Tampa, makes a huge impact on his handler, Marine Veteran Robert Lynch, all the Veterans he meets and VA staff, enhancing the experience for everyone. Hercules will turn 3 this month and there will be a celebration.
For this webinar, Department of Veteran Affairs' Veterans Experience Office will explore the journey of patient experience by using a self-assessment, Roadmap and guidebook.
The My Life, My Story program provides Veterans the opportunity to share their experience and story with VA, in a short narrative that is uploaded to the VA records system. This story is accessible by all VA providers assigned to the Veteran. The program creates the opportunity for clinical care teams to get to know their patients better, while also letting the voice of the Veteran have more input in their health care.
Patient Experience Week sheds light on the importance of a positive patient experience and celebrates those who excel in delivering a consistent, exceptional patient experience, also referred to as customer service.
The University of Delaware is partnering with the Wilmington VA Medical Center for the VA Patient Experience Academy.