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Official Blog of the U.S. Department of Veterans Affairs

VVEAC

Customer Experience: Bringing same day onboarding for care, benefits and community resources

Posted on Tuesday, January 12, 2021 6:00 pmJanuary 7, 2021 Posted in Vets Experience by VAntage Point Contributor 2k views

By assembling all VA and local community partners in one place, Veterans are triaged and onboarded …

Employee Experience

VA creates government’s first-ever employee experience journey map

Posted on Tuesday, December 22, 2020 8:00 amDecember 22, 2020 Posted in Vets Experience by VAntage Point Contributor 1 comment 5k views

VA published the government’s first-ever employee experience (EX) journey map, a tool to support VA’s …

Free customer experience certificate, program for Veterans, their families

Posted on Monday, November 16, 2020 2:00 pmNovember 12, 2020 Posted in #VetResources by Tim Hudak 12k views

Medallia is offering a course and certificate in customer experience free for Veterans and their families …

Listening to our Veteran patients plays an important role in providing world class customer service. VA is not only listening to our Veterans, but we are taking action on their concerns as well as their recommendations to improve health care.

Improving the Customer Experience for Veterans at VA

Posted on Wednesday, October 7, 2020 6:00 pmOctober 8, 2020 Posted in Vets Experience by VAntage Point Contributor 4k views

VA continuously works to improve the customer experience for Veterans, using data, tools and technology to …

Some of the Red Coat Ambassadors and Athlete Experience Team from the Robley Rex VA that assisted Veterans and their families at the wheelchair games.

Red Coat Ambassadors sponsors Veterans to attend Wheelchair Games

Posted on Tuesday, July 23, 2019 2:00 pmJuly 22, 2019 Posted in Adaptive Sports, Vets Experience by Beth Lamb 378 views

Veterans Canteen Service sponsors 50 Veteran athletes to attend National Veterans Wheelchair Games through …

The Service to the Citizen™: Champions of Change Program recognizes those public servants and their industry partners who demonstrate excellence in their delivery of services that impact the publics' lives.

VA recognized for work to improve the Veterans Experience – Service to the Citizen Award

Posted on Thursday, March 21, 2019 3:28 pmMarch 21, 2019 Posted in Vets Experience by Tim Hudak 680 views

The Service to the Citizen: Champions of Change Program recognizes those public servants and their industry …

Northern Shenandoah Valley Community Veterans Engagement Board working to improve local support services for Veterans

Posted on Wednesday, March 20, 2019 9:39 amMarch 20, 2019 Posted in Vets Experience by Beth Lamb 290 views

The Northern Shenandoah Valley Community Veterans Enagement Board (NSV CVEB) serves Veterans and their …