Hurricane Irma and Maria Updates – U.S. Department of Veterans Affairs


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Information on this page is current as of January 24, 2018

For the latest on VA’s response and inspiring stories of service to Veterans impacted by the hurricanes, read more on the blog. For those impacted by Hurricane Harvey, click here.

IMPORTANT: Veterans displaced due to Hurricanes Irma, Harvey and Maria can go to any VA medical facility for health care. Read More 


VA Medical Centers, Clinics and Other Facilities

Veterans from storm-affected areas who require immediate assistance may contact the Health Resource Center Disaster Hotline at 1-800-507-4571.

For the latest updates on operations at specific VA facilities and associated clinics, please visit your facility’s website and the Facebook pages listed below. Information provided on the facility pages may be more current than what is posted here.

VA Health Care facilities

Please visit the websites below for more information.

  • VA Caribbean Healthcare System (website)  –  VA Caribbean Healthcare System (Facebook page)
    • Hurricane Maria recovery operations continue in Puerto Rico and the US Virgin Islands. VA healthcare facilities are fully operational, however two facilities are providing alternative care:
      • Arecibo Community Based Outpatient Clinic patients can receive their care at the temporary medical shelter established at the Manuel Petaca Iguina Coliseum.
      • Vieques Rural Clinic remains closed. VA staff are visiting Veteran patients in their homes.
      • Veterans can go to any VA Medical Center’s Enrollment Office to transfer their care to another facility if they have relocated to mainland U.S.

 

DONATIONS/VOLUNTEERS for PUERTO RICO RELIEF EFFORTS

  • VA employees who wish to volunteer in an official capacity should contact their facility emergency manager or DEMPS coordinator.
  • Individuals interested in how to donate or offer volunteer services for non-VA positions are asked to go to the FEMA.gov website for more information.

 

VA Benefits

VA’s Veterans Benefits Administration has mechanisms to help Veterans receive their benefit payments if their normal mail cannot be delivered:

  • Veterans can sign up for direct deposit on eBenefits.
  • Veterans can call 1-800-827-1000 to sign up for direct deposit.
  • The Direct Express Cardless Benefit Access program is offering beneficiaries who use Direct Express and reside in the affected area the option to obtain cash without their card, up to $1,000.
    • The service is being offered free of charge; however, due to system limitations, a fee will be charged and then refunded to the beneficiary. The beneficiary will be asked to go to a MoneyGram store to retrieve the funds.  If the beneficiary is unable to locate a MoneyGram store in operation in his/her area, the funds will be placed back on the Direct Express card.
    • MoneyGram agents will require ID before releasing funds.  They will accept a passport, driver’s license, military identification card, social security card and/or state identification card.  The beneficiary must also have a MoneyGram reference number (provided by the Direct Express Call Center).
    • Contact the Direct Express Call Center toll-free number, 1-888-741-1115, and offer to transfer the caller.  Callers must choose the “Direct Express Cardless Benefit Access” option on the IVR.

For additional information, download the VA Disaster Assistance brochure (PDF file)

Federal Response

Federal Disaster Assistance information