100K VA employees are now using VA’s Knowledge Management solution
VA’s Knowledge Management (KM) Solution has reached a record 100,000 users who have visited nearly 20,000 …
Category: Secretary’s Priorities
Journey maps: Plotting the moments that matter to Veterans and their families
Using a new-to-VA methodology known as Human Centered Design (HCD), VA created what is now known as the …
New Patient Advocate Tracking System empowers VA employees to resolve issues on the spot
After years of research and development, VA unveiled the Patient Advocate Tracking System Replacement and …
Veteran News Network: Television for Veterans, by Veterans
Veteran News Network offers instead, a mix of entertaining, informative and inspiring Veteran-centric …
Whole Health approach centers around what matters to You
Whole Health is VA’s cutting-edge approach to care that supports Veteran health and well-being.
VA Welcome Kit simplifies VA benefits, service process
The VA Welcome Kit answers the question "What can VA do for me?"
Improving patient check-in for Veterans
VA is using Veteran feedback to make improvements, like the Lexington VA focusing on improving the patient …
Veterans Experience Office uses customer feedback to build trust in VA
“The VA has paid special attention to Veteran feedback and has endeavored to improve the overall …
Veteran improvements focus of modernization fair
Veteran improvements were the focus of a modernization fair held Jan. 29 at the Veterans Affairs Central …
How the VA is Using Customer Feedback to Support Veteran’s Mental Health
VA is using artificial intelligence (AI) systems capabilities leveraged by customer feedback industry best …