VAntage Point

Official Blog of the U.S. Department of Veterans Affairs

Welcome Kit

VA Welcome Kit simplifies VA benefits, service process

Posted on Wednesday, February 19, 2020 2:00 pmFebruary 13, 2020 Posted in Secretary's Priorities, Vets Experience by VAntage Point Contributor 1k views

The VA Welcome Kit answers the question "What can VA do for me?"

Patient Experience improvement is part of VEO.

Improving patient check-in for Veterans

Posted on Saturday, February 15, 2020 9:00 amFebruary 7, 2020 Posted in Secretary's Priorities, Vets Experience by VAntage Point Contributor 7 comments 4k views

VA is using Veteran feedback to make improvements, like the Lexington VA focusing on improving the patient …

Customer Experience Feedback driving modernization at VA

Veterans Experience Office uses customer feedback to build trust in VA

Posted on Tuesday, February 11, 2020 8:00 pmFebruary 7, 2020 Posted in Secretary's Priorities, Vets Experience by VAntage Point Contributor 5 comments 1k views

“The VA has paid special attention to Veteran feedback and has endeavored to improve the overall …

A person explains electronic health records modernization. at the fair Jan. 29 in Washington, D.C.

Veteran improvements focus of modernization fair

Posted on Thursday, January 30, 2020 4:00 pmFebruary 7, 2020 Posted in Health, Secretary's Priorities, Top Stories by Adam Stump 4 comments 1k views

Veteran improvements were the focus of a modernization fair held Jan. 29 at the Veterans Affairs Central …

Using Veteran feedback to support Veterans in crisis

How the VA is Using Customer Feedback to Support Veteran’s Mental Health

Posted on Wednesday, November 13, 2019 4:00 pmFebruary 7, 2020 Posted in Secretary's Priorities, Vets Experience by Tim Hudak 1k views

VA is using artificial intelligence (AI) systems capabilities leveraged by customer feedback industry best …