VAntage Point

Official Blog of the U.S. Department of Veterans Affairs

Jena Cutsinger, a Red Coat Ambassador at the Marion, Illinois VA Medical Center, has dedicated over 600 hours of her time helping Veterans in 2018.

Red Coat Ambassadors make Southern Illinois VA a ‘happy place’

Posted on Thursday, September 20, 2018 8:23 amSeptember 20, 2018 Posted in Vets Experience by Beth Lamb 50 views

Ambassadors provide a personal, yet standardized VA experience that includes assistance with navigation, …

state of va community town hall online sept 27 130pm eastern

VA Secretary Robert Wilkie to host ‘State of VA Community Town Hall’ online September 27

Posted on Wednesday, September 19, 2018 9:27 amOctober 1, 2018 Posted in Top Stories, Vets Experience by Beth Lamb 264 comments 1k views

Secretary of Veterans Affairs Robert Wilkie will host his first State of VA Community Town hall on Sept. …

Maine VetTalkX event, held July 19, 2018 at the University of Maine, Augusta: Ben Kaler (VA VEO), Debbie Kelly, Rob McCann, David Patch, Nancy Gillespie, Joe Reagan, Jen Fullmer

Maine Veterans share their experiences at VetTalkX, statewide Veteran’s conference

Posted on Friday, August 10, 2018 11:15 amAugust 10, 2018 Posted in Vets Experience, VSO / Partners by Beth Lamb 32 views

VetTalkX, (pronounced vet-talks), provide Veterans a platform, similar to Ted Talks, to humanize their …

VA leaders "walking the post" to make rounds and visit Veterans and staff to earn trust and gain feedback.

Five Ways the Phoenix VA is improving the Veterans experience

Posted on Monday, July 23, 2018 11:51 amJuly 24, 2018 Posted in Vets Experience by Beth Lamb 101 views

Phoenix VA Medical Center is making considerable efforts to improve the Veteran and guest experience from …

Veteran Albert Summons gets help from Central Arkansas VA Red Coat Ambassador Kim Womack, a surgical nurse. (photo by Jeff Bowen.)

15 Ways VA is improving the Veteran’s experience right now

Posted on Wednesday, July 11, 2018 11:30 amJuly 11, 2018 Posted in Vets Experience by Beth Lamb 246 views

VA facilities across the country have been implementing new and innovative ways of providing the best …

VA interviews Veterans across the country to improve their inpatient experience

Posted on Tuesday, May 8, 2018 1:43 pmMay 8, 2018 Posted in Top Stories, Vets Experience by Beth Lamb 63 views

VA is working to create a consistent, positive inpatient experience at all VA hospitals across the Nation. …