Free customer experience certificate, program for Veterans, their families

Attend a webinar Nov. 19 to get started


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Veterans, active duty servicemembers and their families who want to make themselves more competitive candidate or improve customer experience skills can sign up for a free program.

Medallia is offering their Operational Customer Experience Management Certificate program free of charge during Veterans Month 2020.

About the program

Today’s business environment is information rich. Organizations are looking to use their customer feedback and other data to help them build a better product or service.

This profession is customer experience (CX) management. LinkedIn.com jobs (Veterans get a year of premium LinkedIn) has 70K+ jobs matching the search term “customer experience manager.” Many of these positions are remote.

The demand for CX experts continues to increase as more organizations understand the impact of trust on their bottom line. For example, VA has taken deliberate steps to hardwire customer experience in VA culture. VA recently hosted a State of Veteran Customer Experience event which included videos from VA corporate partners like T-Mobile, Phillips, USAA, Walmart and Amazon). Additionally, Veteran Service Organizations shared their CX innovations and efforts to improve services for Veterans.

“Veterans are proven problem solvers and their talents are perfect for the customer experience discipline,” said Lee Becker, Medallia Solutions Principal. “Customer experience is to truly understand and find the best solutions from your customer’s perspective.”

All interested Veterans, military, and their families are invited to attend an introductory webinar Nov. 19, 2020, at 2 p.m. ET to learn the foundations of customer experience.

CLICK HERE TO SIGN UP

The webinar will cover:

  • What is customer experience
  • Why organizations need CX
  • What makes good CX
  • How to implement a CX program

After attending the webinar, attendees can sign up for the CX course and certificate program. This self-paced online training is estimated to require about 20 hours to complete. People must attend this webinar to take the course for free.

The sharing of any non-VA information does not constitute an endorsement of products and services on part of the VA.

Author

Tim Hudak

  joined the VA in December 2013 and is on the Veterans Experience Office team. Tim, a Chicago-land native enlisted in the Marine Corps straight out of high school. As an intelligence analyst he deployed to Al Anbar province, Iraq with Marine Heavy Helicopter Squadron 363 in 2006 and 2008. After the Marine Corps, Tim used the GI Bill to earn a degree in Intelligence Studies from Mercyhurst University in Erie, Pa., and co-founded the university’s first student Veteran organization. Tim is active in many Veteran organizations.

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