Cheryl L. Mason understands the life of a military spouse — for more than 20 years, she lived it. Now, as Chairman of the VA Board of Veterans Appeals who oversees a staff of 1,200, Mason works to ensure that military spouses at the Board have the support they need to be successful. One of her many missions is to make it easier now than it was when she was a military spouse to find and maintain fulfilling positions and careers.
Recognized as a “military spouse champion,” Mason works with Hiring Our Heroes and the Department of Defense Military Spouse Employment Partnership (MSEP) to help military spouses land portable positions and careers across the federal government and private sector.
Military spouses are well-educated and highly qualified for a range of careers. But of the more than 600,000 military spouses worldwide who are actively seeking employment, 30% are unemployed and 56% are underemployed. One of the many challenges they face is the reluctance of employers to hire them due to their spouse’s service-related relocations, according to Mason.
In this interview, Mason shares her career path as a military spouse: how she rose to the top political position at the Board of Veterans Appeals where she oversees 850 lawyers, 102 Veterans Law Judges, and 200 operations and legal staff.
This post is part of a blog series VA Careers has developed along with other initiatives and activities to recruit and hire military spouses for careers at VA. At VA, we value the experience of military spouses and offer remote work options that accommodate the transient nature of military service.
What does a typical day look like for you at the VA Board of Veterans Appeals?
It depends on the day. I’m the CEO of the Board, so I set the vision and direction and provide overall leadership. The Board’s mission is to resolve appeals by holding hearings and issuing decisions on Veterans’ VA benefits and services. Each day, I have a series of internal meetings to discuss strategy, structure and procedures. I work closely and collaboratively with colleagues at the Veterans Health Administration (VHA), Veterans Benefits Administration, Office of Information and Technology, and Veterans Experience Office. Externally, I also work and collaborate with Veteran Service Organizations and other stakeholders. In addition, I serve as an ambassador to the PREVENTS [President’s Roadmap to Empower Veterans and End a National Tragedy of Suicide] task force on suicide prevention.
How does your experience as a military spouse help you in your day-to-day duties at VA?
When you’re surrounded by military people as I was, you understand what active duty military and Veterans are going through or have gone through; you understand the culture. I’m able to navigate the military health care system, which is very important. Every time my son went to the doctor, I had to recite his medical history. Sometimes military members won’t go to the doctor because they don’t want to go through a five-minute recitation of their medical history every time or because they’re concerned that going to the doctor means they won’t be able to perform their duties. So when I see Veterans’ files, I’m able to identify gaps and read between the lines. I understand the situation because I lived it.
When we relocated to Germany, I had to leave my job in Washington, D.C., but was excited to be able to support my husband and the mission. I applied for 200 jobs and got none of them. While I was obviously a little discouraged, I had to get creative and, like a true military spouse, make the situation work. I initially went to work for Central Texas College running their paralegal program, which reached across several countries, and I taught paralegal studies to service members and family members. I eventually got a position as an executive assistant to an Air Force colonel who oversaw military contracts, information technology, budget and Air Force personnel for all of Europe.
I learned a lot of great lessons in Germany, such as how to lead, multitask and be agile. I’m grateful for my time there, and I don’t think I could have been as successful as I’ve been in my career, or in this position, had I not had that experience in Germany.
What appealed to you about a career at VA?
I’m the daughter of a World War II Veteran who died by suicide, so serving Veterans and VA’s mission are very important to me. My family and I received benefits from VA after my father died, which allowed me to go to college and law school. I know firsthand the difference VA benefits and services make in a person’s life.
I graduated college with a degree in psychology and political science and decided to go to law school. When I came to the Board and started writing decisions, I realized the work I was doing allowed me to use both my law and psychology degrees, because many of the appeals I was working on were related to mental health. I could really sink my teeth into the work. I went to law school to make a difference, and I found I could do that at VA. I could be the one making a difference for thousands of Veterans and their families every day and, hopefully, help them the way VA helped me.
Why is VA a good career move for military spouses?
Military spouses are incredibly unique. Many have put aside their own careers to support their service member and eventually transition with them to Veteran status. People forget that when a service member serves, their family serves with them. The choice to come to VA is a perfect transition for military spouses because we understand the mission and live with it every day.
Now, more than in the past, VA allows you to both have your career and move with your military member wherever duty calls. You can also support your military member as they transition into Veteran status. Military spouses have a spot in all career areas at VA because we bring a different perspective. For example, I’ve facilitated many nursing careers for military spouses because they bring such experience and talent to the job. Military spouses can make a difference in how VA operates, which is why VA needs them.
What advice would you give military spouses who are considering a career at VA?
Military spouses aren’t always valued the right way, either in government or the private sector. I usually tell military spouses not to sell themselves short or [not to] take no for an answer. I certainly didn’t, and I wouldn’t be sitting where I am today if I did. Military spouses are extremely resilient and talented — and can think on their feet because they have to. I tell them to use their [military and VA] networks because we have strong ones — and to look for the opportunities.
Work at VA today
Cheryl Mason’s experience as a military and Veteran spouse enriches her career serving Veterans and other military spouses. If you’re a military spouse, see if a VA career is right for you, too.