As we all take precautions to guard against COVID-19, being able to access VA health care is very important. Reaching your VA care team online – rather than in person – can protect you and others from exposure to infectious diseases.
VA Secretary Robert Wilkie shared, “Veterans have never had a more compelling reason to get a My HealtheVet account than now. With My HealtheVet, Veterans can say in touch with their VA health care teams and get access to VA care from home.”
VA has many tools that can help you access care remotely, including My HealtheVet, VA’s online patient portal. With a free My HealtheVet Premium account, you can securely access tools online that help you manage your VA care from home:
- Secure Messaging: Send online secure messages to your VA health care team to ask them non-urgent health questions or to ask to set up a video telehealth appointment.
- VA Appointments: Rather than going to a VA facility, you can receive many types of care at home – either over the phone or via video using VA Video Connect. You can set up telephone or video appointments by sending a secure message. Or you can use the VA Appointments tab on My HealtheVet.
- Prescription Refills: Request prescription refills and ship medications to your home using My HealtheVet’s VA Prescriptions tool or the Rx Refill mobile app.
Using these tools can help you get VA care while maintaining physical distancing. Even if you are healthy, the time to get a My HealtheVet account is now. That way, you’re prepared should you need to access VA care in the future.
Start with My HealtheVet
If you don’t have a My HealtheVet account yet, you can create an account at myhealth.va.gov by selecting “Register” in the top right. Check out the new user registration guide on the My HealtheVet website if you need help.
You should make sure your account information matches your VA or U.S. Department of Defense records. If your information matches, your account will automatically be upgraded to Advanced level. Then there will be an “A” icon next to your name.
The next step is upgrading to a Premium account to access all of My HealtheVet’s features. You can read more about those features on the My HealtheVet Premium webpage.
Upgrading to a premium account online
Upgrading to a My HealtheVet Premium account is a free and secure process. Once you have an Advanced account, you can upgrade to a Premium account online with a sign-in partner. Sign-in partners are either DS Logon or ID.me.
DoD issues DS Logons. It lets you access many VA and DoD sites with one username and password. To learn more about DS Logon, you can read our DS Logon guide on the My HealtheVet site. You can get a DS Logon Level 2 (Premium) account at myaccess.dmdc.osd.mil.
ID.me is a trusted identity verification partner for VA. If you need an ID.me account, you’ll need your smartphone, or a landline and a computer with an internet connection. Also, make sure you know your Social Security number and have proof of identity. Proof includes your driver’s license or passport. Learn more here: https://www.id.me/.
Once you have a My HealtheVet Advanced account, and a DS Logon Level 2 (Premium) or ID.me account, sign in to your account using a sign-in partner and select “Upgrade Now.” The My HealtheVet website’s upgrading guide can help you complete the process of upgrading your account online using a sign-in partner.
Upgrading your account online is simple — you can get started today. And protect yourself from the spread of COVID-19 by staying up to date with the latest information and guidelines at https://www.va.gov/coronavirus-veteran-frequently-asked-questions/ and cdc.gov/coronavirus.
Treva Lutes is a communications specialist for the Connected Care communications team.