Veterans share views on VA’s health record transformation in new video


“Editor’s note: This blog was updated to reflect changes in the Electronic Health Records Modernization launch date.”

Veterans are at the heart of VA’s effort to modernize the department’s electronic health record (EHR).

A new video features three Veterans and a caregiver who offer their perspectives on why VA’s Electronic Health Record Modernization (EHRM) is important for former service members. The video, titled “Veteran Voices for Electronic Health Record Modernization,” was released Jan. 22 and is the latest in a series of videos produced by VA’s Office of Electronic Health Record Modernization (OEHRM).

Established in June 2018, OEHRM manages the planning, implementation and maintenance efforts of the new EHR system across the nation.

“In the VA, it feels like home,” said Amber Capella Jones, a retired U.S. Air Force Veteran in the video. “It’s a place you can go where you have people just like you.”

Jones’ “home” will undergo a significant transformation in the next several years as VA begins deploying its new EHR at Mann-Grandstaff VA Medical Center in Spokane, Wash.

Scheduled to deploy to all VA facilities over a 10-year period, the new EHR will provide a complete picture of a Veteran’s medical history in one system, seamlessly sharing records between VA, the Department of Defense and community care providers.


EHRM will improve delivery of care and simplify the patient experience. It will eliminate the need for Veterans to manage cumbersome printed health records, endure repeated tests, or relay basic information–such as drug allergies–to different providers.

In addition, clinicians will now be able to make smarter connections between military service and health outcomes for their patients. Innovative EHRM data analytics tools will revolutionize preventive care. This allows VA providers to identify health trends affecting Veterans who served in a particular time and place.

VA will continue to maintain and support its current EHR systems until all facilities have the new EHR solution. This makes current patient records accessible, with no interruption in the delivery of quality care to Veterans.

Submitted by VA’s Office of Electronic Health Record Modernization


VAntagePoint Contributor

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