October disability compensation, dependency indemnity compensation (DIC) and pension payments are delayed by two days for more than 27,000 beneficiaries due to a software issue. The problem has been corrected and payments will be deposited in bank accounts on Oct. 3. This issue does not affect those receiving benefits under the GI Bill or Vocational Rehabilitation and Employment programs.
Impacted Veterans are those who received a new or changed award for compensation, DIC, or pension on or after Sept. 20, 2019. This issue affected Veterans around the Nation, and there was no particular region or state that was more adversely affected than any other.
VBA acknowledges that this delay could cause a hardship on Veterans and their families and will work with those facing financial hardship on a case-by-case basis. Beneficiaries who have experienced added financial hardship as a result of this are encouraged to contact the call center or local RO, and VBA will work with them to make them whole by reimbursing overdraft fees or late fees, or working with the bank to have fees reversed.
Beneficiaries may contact VA with any questions regarding this delay, or to request assistance at the phone numbers below.
· Disability Compensation
· Dependency Indemnity Compensation
|VA Pension Benefits||1-877-294-6380|
|Veterans Crisis Line||1-800-273-TALK (1-800-273-8255)|