VA hosts first Customer Experience Partnership Round table

Better together, VA is working to create stronger community support for Veterans


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Twelve community and strategic partners recently met (virtually) for the first VA Customer Experience Partnership Round table to create a community of practice.with the goal of allowing Veterans and their families across all eras and demographics to access community resources and care, improve the Veteran’s experience using best practices, and create a coordinated support model that can be replicated.

“VA can’t do it alone, and we are honored to be working with our partners as we serve our Veterans, their families, caregivers, and survivors,” said Dr. Lynda Davis, VA’s Chief Veterans Experience Officer.

Dr. Davis also shared customer experience insights from VA’s Veteran-customers, while offering to share partner resources in VA’s new outreach campaign Vantage Point Newsletter – News and Resources for Veterans, their families, caregivers, and survivors. In the month of April 2019, this campaign drove more than 1M clicks to VA and non-VA Veteran resources. Subscribe to Vantage Point Newsletter

VA encourages our partners to be creative and suggest how they could improve Veteran care plans, make resources more accessible, integrate with whole health initiatives, support work under the Mission Act and Executive Orders, and help to institutionalize excellent customer service.

The Veterans Experience Office Partnership Round table Members:

World’s largest women’s patriotic service organization with over 700,000 members and presence in more than 8,600 communities that provide volunteers in support of Veteran and families initiatives.

https://www.alaforveterans.org/

Coordinate outreach and engagement with Veterans to improve quality of life, access, and navigation of services in the community

https://americaswarriorpartnership.org/the-network/ 

Empower and support 5.5M caregivers through awareness, research, policy, and collaboration

https://www.elizabethdolefoundation.org/

Integrate service members, Veterans and families into a searchable, vetted, on-line platform called PATRIOTlink that makes one-on-one connections to resources and services

https://www.codeofsupport.org/what-we-do

Provide access to free, short-duration, high-impact retreats for combat Veterans and their families to solve mental health crisis and healing for PTSD and combat-related stress.

https://www.bouldercrestretreat.org/why-we-exist

Partnered with LinkedIn’s Military and Veterans Program to offer Fry Scholarship recipients and caregivers currently participating in VA’s Program of Comprehensive Assistance for Family Caregivers (PCAFC) cutting-edge resources and tools at no cost through a 1-year free premium subscription to LinkedIn with networking, employment, and learning opportunities.  https://linkedinforgood.linkedin.com/programs/veterans
RallyPoint is a digital networking platform for the military and Veteran community to share information, connect members to tools, build peer to peer relationships, ask questions, explore careers

https://www.rallypoint.com/

Launch new digital mental health platform and campaign to improve access to care, mental health resources, and enhance awareness of VA services and benefits at Walgreen pharmacies and health care clinics  https://www.walgreens.com/
Shape programs that meet the emerging and long-term needs of today’s veterans and their families with efficiency and evolving trends

https://bobwoodrufffoundation.org/

Create cross-cutting collaboration tools and services, identifying gaps in service across the country and shifting resources and efforts to mitigate those gaps

https://www.navso.org/

Enable Veterans and their families to take advantage of the great experiences VetTix can provide through free event tickets to sports, concerts, and other ticketed events.

 http://www.vettix.org/partner/veteransaffairs

Tragedy Assistance Program from Survivors The Tragedy Assistance Program for Survivors (TAPS) offers compassionate care to all those grieving the loss of a loved one who died while serving in our Armed Forces or as a result of his or her service. 

https://www.taps.org

Together, with the Secretary’s Center for Strategic Partnerships (SCSP), we hope to augment VA services and benefits, bridge gaps, and foster knowledge exchange to improve Veterans experiences. The SCSP seeks out big, bold and impactful collaborations that significantly improve Veterans lives.  SCSP collaborates with industry and non-profit organizations to further the VA Secretary’s highest priority initiatives for Veterans, their families, survivors, and caregivers. Partnership commitments have increased access to and improved the quality of healthcare, extended broadband internet access to rural and low-income Veterans, delivered expansive telehealth services, and provided best-in-class oncology care.

 To learn more about the VA’s Veterans Experience Office partnerships, please contact us

 

Author

Beth Lamb

Beth Lamb has been a member of VA’s Veterans Experience Office since January 2017. She previously held Public Affairs positions for several Veterans Health Administration facilities and currently lives in Missouri with her family.

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