Yesterday, I received several messages from Veterans about long hold times for our GI Bill helpline (1-888-GIBILL-1). The most common complaint was that education counselors were unable to be reached, and the earliest appointments for call-backs were for next week. I called the line myself and confirmed this was the case, at least yesterday. When rent and bills are due, student Vets often can’t wait a week.
We’re looking into the issue to find solutions, but in the meantime, here’s a couple quick solutions that may help get answers quicker.
The first is simply a matter of timing. I called the line this morning and was offered a 20 minute wait, as opposed to yesterday afternoon, when I couldn’t even get through to a person. Calling in the morning avoids the flood of Vets who are getting out of class or off work. The line opens at 7am central.
Second, give our secure Ask a Question page a try. You have to register first, but I’m told the response time is usually a few days. Not as great as talking to someone that day, but better than a week.
We’re working on the call volume issue, and realize it’s not a good thing. We’ll be sure to post an update on our progress.
Photo by mtouchton/Flickr