Earlier today, VA went LIVE on its official Facebook page to discuss the improved VA.gov. Hosted by Melissa Heintz, public affairs specialist for the National Veterans Outreach office, the live event featured redesign expert Rachael Roueche.
Roueche, who is part of the VA.gov redesign team, said the department’s main website wasn’t the easiest to navigate in the past, and the number of different websites all trying to share similar information made it more difficult for Veterans to find what they needed. During their research, she said the team also heard how difficult it was to keep track of all the websites and logins for each of the tasks Veterans needed to complete during their “VA journey”.
“So all of that frustration that we learned through that research,” she said, “was the [reason] behind VA creating this new experience on their main website.”
Veterans will now have an easier time finding the information they need.
Questions about VA.gov can be added to the comment section of the video. VA representatives will answer the questions over the course of the week.