#ExploreVA event helps Veterans navigate an improved VA.gov



Earlier today, VA went LIVE on its official Facebook page to discuss the improved VA.gov. Hosted by Melissa Heintz, public affairs specialist for the National Veterans Outreach office, the live event featured redesign expert Rachael Roueche.

Roueche, who is part of the VA.gov redesign team, said the department’s main website wasn’t the easiest to navigate in the past, and the number of different websites all trying to share similar information made it more difficult for Veterans to find what they needed. During their research, she said the team also heard how difficult it was to keep track of all the websites and logins for each of the tasks Veterans needed to complete during their “VA journey”.

“So all of that frustration that we learned through that research,” she said, “was the [reason] behind VA creating this new experience on their main website.”

Veterans will now have an easier time finding the information they need.

Questions about VA.gov can be added to the comment section of the video. VA representatives will answer the questions over the course of the week.

 

Author

Reynaldo Leal

– Reynaldo Leal is a public affairs officer for VA’s office of Digital Media Engagement and member for the VAntage Point’s staff. He is a proud Marine Corps Veteran who deployed to the Al Anbar Province with 3rd Battalion 5th Marine Regiment in 2004 and 2006. He also took part in some of the heaviest fighting during Operation Phantom Fury in 2004.

Comments

  1. PAUL TENENBAUM    

    ARE YOU ABLE TO GET THE V.A. WHY THEY REFUSE TO ACKNOWLEDGE MY T.B.I INJURY BACK IN THE KOREAN WAR FEBRUARY 1952. THE ARMY CLAIMS THE METHODOLOGY DID NOT EXIST THEN. THIS IS INCORRECT BECAUSE THIS INJURY WAS KNOWN AS BATTLE FATIGUE, SHELL SHOCK, GENERAL PATTON FOUND OUT IN 1942
    WHEN VISITING A FIELD HOSPITAL 1942. GENERAL CHIARELLI WAS TOLD IN 2008 NOT TO DELVE INTO TBI FOR THE VIETNAM AND KOREAN WARS.
    THE VETERANS ALL PLEDGED ALLEGIANCE TO THE UNITED STATES. IT IS NECESSARY FOR THE USA TO RECOGNIZE THE SACRIFICES OF THESE COMBAT VETERANS BEFORE
    THEY PASS ON.
    UNHAPPY VETERAN.

  2. Scott Bowen    

    I got caught in the same infinite loop from ebenefits back to va.gov. Don’t bother calling any of the customer support numbers listed on any of the web sites – the only difference between the software bouncing you and customer service is that you get a person that can’t answer any questions, won’t report the problems up the chain of command – you just get bounced to the same place as the software but by a human being, a useless human being on the taxpayers dime.

    This is not surprising to me at all – I have never seen an application come out of the VA Information Technology department that would ever pass a review to go live in the real world! Testing is a concept beyond their comprehension.

  3. dan schofield    

    Inaccurate….unreliable..set up to send you back to Ebenifits which then tells you to go to VA.gov…infinite loop. Ebenifits worked…If going to waste our time then bring it online fixed before messing with ebenifits. stupid way to do things.

    1. dan schofield    

      I also love that I check my email daily. I got the link to this today rather than when it was going on. Just another example of the way the VA does things.

  4. Judith Anne Decker    

    Is this going to make things any easier. I have been calling, emailing, mailing, contacting the VA Benefits number, Debt Management Center, VA local Office, VA State Office, VA Presidential Hotline, on multiple occasions and covering a period of 7 months to try to sort out a pay problem with potential money being taken out of my pay in 2 weeks. All I get from them is that they have sent a message to a different entity who has not responded. What makes you think that doing anything online is going to be of assistance if 7 MONTHS of correspondence and phone calls have done nothing to help. Is the VA really there to assist or is it just more lip service and confusion? This is totally UNSAT!

  5. Raymond Lee Bailey    

    I would like to know why a veteran whom is living overseas after logging into va.gov, are not able to get their decision letter for viewing online? I live in Colombia, and it takes me up to six months to receive mail that it sent to my colombian address. I have a mailing address my decisions are not sent there which I would receive within a week.

  6. Lynn Folgate    

    Facebook in our area was shut down so we didn’t have access to the news! Maybe it should be run again for the 61032 area code.

  7. George Page    

    Why are you releasing your new software to the public that is frought with errors. Besides my dates of service being wrong, my VA rating from Ebenifts, to VA.gov, to MilConnect is reporting differently on each of your websites. Instead of just fixing your software, now I have to file a new claim, produce 25 year old evidence, and wait for a new VA decision just to correct your system. Not a very user friendly system at all.

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