Veterans can now update their contact information online


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Moving? Taking an extended vacation? New phone number? Simply want VA to reach you at a different address?

Whatever the reason may be, VA just made updating your contact information much easier.

Screen shot of the vets.gov page user profile drop down menu showing where to update your profile and account information

  1. Login to Vets.gov
  2. Click on your name at the top right.
  3. Select profile
  4. Click on edit for anything you wish to change
  5. Make your edits, and click update

However, this won’t work for all VA databases…yet.

  • For education benefits: Call 1-888-GIBILL-1 (1-888-442-4551) Monday through Friday, 8:00 a.m. to 5:00 p.m. (ET)
  • For home loan benefits: Call 1-877-827-3702, Monday through Friday, 8:00 a.m. to 6:00 p.m. (ET)
  • For Veterans’ Mortgage Life Insurance: Call the VA Insurance Center (VAIC) at 1-800-669-8477, Monday through Friday, 8:00 a.m. to 6:00 p.m. (ET)
  • For prescriptions: Call your health care team or your nearest VA medical center

This new feature is one part of an improved, personalized digital experience. But it’s also making a big, data-driven impact.

More than 17 million Veterans have contact information of some kind housed in Veterans Benefits Administration (VBA) data centers, and 12 million Veterans in Veterans Health Administration (VHA) data centers. This data wasn’t always up-to-date, and the systems did not talk to each other. Previously, a Veteran could have a different address at both, making it difficult for the VA to keep in contact.

Now, once the contact information is updated in one data center, it will be synchronized with VA systems across the country, including major VBA and VHA data centers. In fact, since deploying this new capability, VA has updated, cleaned up, or authenticated more than 2.3 million address, ensuring Veterans are being contacted faster, and where they want to be.

Does VA have your updated contact information? Check now on Vets.gov.

Author

Tim Hudak

  joined the VA in December 2013 and is on the Veterans Experience Office team. Tim, a Chicago-land native enlisted in the Marine Corps straight out of high school. As an intelligence analyst he deployed to Al Anbar province, Iraq with Marine Heavy Helicopter Squadron 363 in 2006 and 2008. After the Marine Corps, Tim used the GI Bill to earn a degree in Intelligence Studies from Mercyhurst University in Erie, Pa., and co-founded the university’s first student Veteran organization. Tim is active in many Veteran organizations.

Comments

  1. William Earl Webb Jr    

    When I retired from the US Army on 21 Feb 90, I had been married for 16 years. Since my VA disability benefits were merely subtracted from my US Army retired pay dollar for dollar each month. I never found out that my VA records showed that I was single. When my wife recently passed away on 18 August 2017 and I tried to update my records to indicate so, I was informed of the error that had existed in my VA records for 43 years. I continue to receive my Army retired pay and VA Disability benefits each month, but I have as of now never inquired as to whether I would have been eligible for any additional monetary compensation had this error not occurred. Please try to resolve this for me.
    (personal information redacted)
    Earl Webb Jr

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