The most common form of benefits theft is for someone to access a Veteran’s eBenefits account and change the bank deposit information. While this isn’t common (there are 7-million active eBenefits accounts), 870 Veterans have been victims of VA benefits theft this year–and most only notice after the funds are late, when the thief has already stolen their money.
How to protect yourself
Safeguarding personally identifiable information (PII) is a Veteran’s best defense against being the victim of identity theft. Veterans should never disclose PII, such as social security number, date of birth, etc., to an unknown third party, and they should regularly change their eBenefits and other account passwords.
Additionally, VA employees will never ask you for your account password. If someone says they are from VA and asks for your password, do not give it to them.
To help combat identity theft when personal information is changed in eBenefits (such as banking information), VA will send the beneficiary an email to notify him or her that changes were made on the account.
VBA Incident Team
VA takes identity theft allegations and the security of Veterans’ information seriously. When a theft case is reported or suspected, VA investigates the incident and determines what actions are needed to protect the Veteran’s benefits, and then reports those responsible for the alleged theft.
To help protect Veterans, VBA has established a specialized incident team as a quick-reaction force to quickly resolve identity theft incidents. The team will work with the beneficiary to correct changes to their account and ensure they receive their reissued benefits quickly.
VA has implemented new identity-theft alert protocols for VA Regional Offices and National Call Centers, as well as added a fraud prevention contractor to assist in identifying these illegal activities and patterns before they occur.
The team has been successful in tracking down and retrieving funds which were deposited in fraudulent accounts. By working with law enforcement and using proactive and preventative measures, VA has been able to recoup $5,394,377.34 of $5,418,910.77 in misdirected funds since August 2015.
Veterans who suspect they have been the victim of identity theft related to their VA benefits should call VA at 1-800-827-1000 as quickly as possible to report an incident.