Veterans can now use My HealtheVet credentials to access benefits tools on Vets.gov


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More than four million Veterans can now use their My HealtheVet credentials to access services from across VA on Vets.gov. This means that Veterans can now log in one time, in one place, to refill a prescription, check their claim and apply for benefits that help them pay for college and training programs.

IMAGE> Vets.Gov login screenThis is the first time that Veterans with a My HealtheVet patient portal account can use those credentials to access benefits tools such as checking the status of a claim ,an appeal or GI Bill benefit, in addition to a variety of health care tools.

Allowing Veterans to use their VA-approved credential of choice to access all of VA’s online services is a key milestone in VA’s digital modernization strategy. Previously, Veterans were only able to use their DS Logon accounts or ID.me accounts to log in to Vets.gov.  This created an unnecessary roadblock for Veterans trying to use their preferred credential to access other VA services online and this new functionality will remove that roadblock.

How it works

Users can visit Vets.gov and sign in with their their My HealtheVet credential. Veterans will be asked to enter their email address and then they will be given the option to secure their account using multi-factor authentication (e.i. phone, text, code generator). From there, users can access all of the services Vets.gov provides. Learn more about how it works.

Premium My HealtheVet account holders will not need to re-verify their identity and will immediately gain access to send a secure message to their health care team, download their health records, track their claims and appeals and much more. My HealtheVet users who have not gone through an identity-proofing process will be offered the chance to complete an online identity-proofing process powered by ID.me if they wish to access features that require that extra personal security  such as the staus of claims and appeals.


About the author: Natalie Moore is a product manager with the Digital Service at VA, an agency team of the U.S. Digital Service, that transforms critical, Veteran-facing digital services by applying modern technology best practices.

Author

VAntagePoint Contributor

— VAntage Point Contributors provide insight and perspective on a wide range of Veterans issues. If you’d like to contribute a story to VAntage Point, learn how you can submit a guest blog at http://www.blogs.va.gov/VAntage/how-to-submit-a-guest-post/

Comments

  1. Barry Landgraver    

    Your local VA Clinic or Hospital may have “myHealthyvet” Coordinator, Representative or “expert”. It’s probably an additional duty – remember in the service some NCO’s had a job title but also wore several “hats” and knew little bits and pieces of programs that are needed periodically. If you ask the VA staff and they don’t know who it is, ask for the Director’s Office and they’ll tell you. Hopefully, there is one at the VA location you frequent and not across your state at another facility because it’s challenging to work this stuff out over the phone.

  2. Kenneth Joel Hearrean    

    I’m reading a lot of negative comments & I suppose I just don’t get it! My HealtheVet has definitely improved & I agree that it might have taken awhile to get to where it is now, but I will also say that once they began improving the site, it seems to me that updates/improvements went quickly. I can’t speak about the phone app because I don’t have a need to use it & to me, it’s always easier to work from a desktop/laptop than a phone anyway. But at the rate they’ve been going to improve the site, I’d bet a phone app improvement is already in the works. One thing I would like to see added on the “Secure Messaging” part of the site,is the ability to communicate with the Pharmacy staff, which we can’t do now.

  3. Mac Porter    

    trying again, hope this will work!

    The WV My Healthevet has blocked all use of my secure messaging for my healthevet!! They got scared when I offered to contact the VA OIG and request an investigation for some of their medical practices! They have done everything that they possibly could to cover up those bad practices! I’m in a position now that I really don’t know where to turn. I have requested assistance from the Patient Advocates, but with all secure messaging blocked as for in box or out box they too can’t communicate! It’s very obvious that they are really reluctant to have the VA OIG get involved!
    Not certain what to do next/

    Thanks
    Mac

  4. Mac Porter    

    Trying to comment, but keep getting message that I have already posted. I don’t see my post anywhere!

  5. Lawrence E Fortune    

    They keep saying it’s easy to access your accounts. My healthevet is easy to access, but it only let me get some of my record results. I can’t see my blood work or labs, and that DS log in you can forget it I have trouble trying to log in to that account. Something won’t let me log in to that account. Let me know what’s going on. Thank you kindly!

  6. Lawrence E Fortune    

    I been having all kind of trouble getting information off my healthevet account, and also my DS login account especially the DS log in account when trying to get the status of my appeals claims.

  7. Remain Anonymoua    

    This is all well and good, but the basic functionality remains mediocre.
    For example, it takes many steps to accomplish some simple things, and the unusual once-per-day update of medical records is so last century.

  8. Richard DeZago    

    I have tried numerous times to sign in following instructions explicitly and it does not allow me to sign in.

  9. Ronald    

    Can’t sign up. gmail says not a valid email.

  10. Michelle Mattos    

    “My Healthy Vet” has improved over the last 5 years. But it’s needs a smartphone app! The website is funky on a phone. MAKE AN APP!

Comments are closed.