Online VA scheduling now available through my HealtheVet


shadow

You can now manage your primary care and certain specialty care VA appointments online at participating VA facilities. You will need a Premium My HealtheVet Account to use online scheduling.  If you do not have a Premium account, please visit My HealtheVet or contact the My HealtheVet Coordinator at your nearest VA facility.

U.S. Army Veteran G. Paul Moffett,  who helped test online scheduling at the VA Tennessee Valley Healthcare System in Murfreesboro, TN, says it’s about giving Veterans greater control over scheduling their care.

“Rather than making a phone call and playing go fish, now I can [go online and] pick the date that best fits my schedule,” he says. “You can use it anytime, anywhere – on whatever Internet-access device you have. I’m excited about it. It’s great stuff.”

Currently, online scheduling is available at more than 100 VA facilities and their associated Community Based Outpatient Clinics. VA plans to add more appointment types in the future and is working to make online scheduling available at nearly all VA facilities next year. Check to see if your VA facility offers online scheduling.

Where can I find the online scheduling tool?

If you are eligible to use online scheduling, you will see a “Schedule a VA Appointment” option when you log in to your My HealtheVet Premium Account.

To make an appointment online, you need to be registered as a patient in My HealtheVet and have a Premium Account. To schedule a primary care appointment, you must have had a primary care appointment at that facility within the last two years. Contact your facility for information about available specialty care appointments.

What else can I do with the online scheduling tool?

You can:

  • Self-schedule primary care appointments at participating VA facilities where you have had a primary care appointment in the past two years.
  • Request help scheduling primary care appointments at participating VA facilities where you receive care.
  • Self-schedule or request help scheduling specialty appointments, such as outpatient mental health, optometry and audiology, at participating facilities.
  • View or cancel appointments and requests.
  • Track the status of appointment requests.
  • Send messages about requested appointments.
  • Get notifications about appointments.

If your VAMC does not currently participate in online scheduling, please know that VA is working to expand access to additional medical centers. If you need to make an appointment immediately, call the VA facility where you want to receive care. Find your VA health facility’s phone number.

Just to summarize, to use VA Online Scheduling today, you will need to:

…and that’s it!

Need Help?

If you need help with online scheduling, please dial 1-877-470-5947. For TTY assistance, dial 711.  The Help Desk is open weekdays from 7:00 a.m. – 7:00 p.m. CT.


Authors:

Alan Greilsamer Program Specialist Office of Connected Care

Alan Greilsamer
Program Specialist
Office of Connected Care

Treva Lutes Program Specialist My HealtheVet National Program Office

Treva Lutes
Program Specialist
My HealtheVet National Program Office

Author

VAntagePoint Contributor

— VAntage Point Contributors provide insight and perspective on a wide range of Veterans issues. If you’d like to contribute a story to VAntage Point, learn how you can submit a guest blog at http://www.blogs.va.gov/VAntage/how-to-submit-a-guest-post/

Comments

  1. Jack Charles Davis    

    I have found NOTHING that works on MyHealthVet. So I am now looking forward to one more thing that is dysfunctional.

    1. Davis Noland Parham    

      You must be doing something wrong…Keep trying. Not slamming you…just saying its a good system and better than the phone. Maintain the high ground!

  2. William V Braniff    

    I have been using this for some time with my VA in Togus and Bangor Maine. Never have I had a problem sc heduling an appointment. Surprised that everyone hasn’t had this.

    Bill Braniff,

    1. Richard s carter    

      No civilian office will let YOU schedule your own appointment. I love the site and the new TEXT appointment reminders. Well done.

  3. Wayne Henry Tadlock    

    Need to make appointment. Need some new hearing aids I am past due on them. Does make it better then by phone hearing not the best

  4. Michael D Reynolds    

    Is there a VA facility in Greenwood or Greenville,SC for this website that’ll accept appointments on the WEBSITE.

    Michael D Reynolds

  5. douglas white    

    Thankful for any improvements A good approval rating for Asheville and Rutherfordton V A facilities . Cannot say the same for Myrtle Beach after witnessing a friends experiences .

  6. bobby grissom    

    i put 20 years in subs and cannot get a hearing aid, hearng done in on old subs,,,make too much money,, did not know i was rich

  7. Edmund Barnett    

    So how about a link to MHeVet???

  8. Wilcox    

    it is far too complicated,they could easily dummy it down for us that do not use the puter much

  9. Paul hogan    

    So what facilities have this available. I am in Atlanta and researching I find the same schedule of past and existing appointments. Is this fake news

  10. Michael A Allarie    

    This is great. How about Orlando, Fl. Is the system working their? Michael Allarie (macts2@msn.com) Thank you!

  11. Hilary Kunz    

    I can’t log in, it’s been broken for at least a year, and the answer is the VA shrug, in effect saying, “it’s broken, we know it’s broken, and we aren’t going to fix it.” There seems to be no accountability here. They’ll do a nice press release about something they supposedly just did, but the links often are broken; the “ask questions“ button is circular, click on it and it takes you to, “ask questions”. Why not spend money fixing the system before sending emails about stuff that doesn’t work?

  12. Benjamin B. Barrera    

    The new VA Online Scheduling program requires the Vet an updated of no more than 2 years from the last the primary care doctor was see. I live in the Philippines and I have a Primary Care Physician assigned here at the VA Manila and I do have a Primary Care Physician too at the VA Mission Valley, Calif. and the last time she saw me was 2 years ago. I plan to be in San Diego for vacation to visit my children and grandchildren and to see VA Doctors for my health problem. My question is, what do I need to do to make an appointment when time comes next year if the 2 year online requirements expired. Please advise and thank you.

  13. Nestor Tamayo    

    It’s about time since a phone call is answered.

  14. Kenneth Weed    

    To the managers at all levels in the VA!
    This year has been a bad year for me with the VA.
    First: Medical; care has dropped to a level far beneath todays medical standards and no were near leadership! Three (3) trips to the emergency room for soar throats; strep throat, abscess requiring draining and medication that only lasted a day or two (2)), then being told I have to, “tough it through this situation”.
    Second: Medical; my doctor refusing to listen to me about my problems (she/they are too busy) or reschedule for multiple visits to cover my concerns as it has already take a year to build a list of nine (9) concerns.
    Third: Medical; my doctor failed to listen or explain why she would not prescribe medicines that I have taken in the past for gout. This I took to the head medical doctor at the Aurora clinic and was told that he would not override one of his doctors, “I told him I understood supporting his staff but when they listen or explain and issue or concerns, that presents a problem in doctor/patient relations”. I took a phone call appointment with my then doctor, which only changed one thing, she was fired, and I requested a change in doctors and facilities.
    Administrative, at the Denver hospital: I took my concerns over the prescription issue to the Denver Medical facility and met with a member of the Administrative Staff, (I do have a copy of my complaint) complaining about not being given medicine that works but being giving medicine that doesn’t work, only to find by accident through another veteran who referred me to Black Cherry Pills or Concentrate, which helped my gout until I when through my, Veteran Cares/Choices program doctor to get the needed Acetamnophen/COD, Celecoboxib for my Gout; and Methylprednisolone for what ever the problem is in my left knee, undiagnosed now for five (5) years.
    VA benefits, Denver/Lakewood office: Last week I attended a VA Vocation Re-Habilitation meeting and was assigned a counselor; “Who said I’m entitled to Voc Re-hab, but all she would do is recommend I see the State of Colorado Workforce Office. Because I have an MBA in Project Management therefore I am employable.” Now I am registered with all the County Workforce Offices in the Denver Metro Area and have a twenty (20) year record of doing everything I was told/advised/recommended without anything positive happening. To describe anything positive happening lets put it so simple the Governor of Colorado can understand, “I never even got a job interview through any efforts through Colorado’s Workforce Offices; and despite my being a Disabled Veteran, Arapahoe County says and will not budge on the issue, I am not a Veteran at all.”
    VA benefits, Denver/Lakewood office: Since 2009-2010-time frame when I filled my claim for VA benefits, receiving a 20% rating, there was continued communications between the VA and myself referencing a low back injury, suffered at the hands of Colorado’s Workers Compensation Laws, that was aggravated during my Physical Training Test at Camp Zama, Japan January 2002. During that time the VA said I wasn’t there, which I disproved with Travel Orders and Officer Evaluation; only for the VA to say I was never released from duty, to which I wrote the VA and said okay I’ll just take my $4M in back pay. Then the VA said I needed something new, in 2012 & 2013 I received 2 doctor’s letters that doing set-ups could aggravate an at the time unknow/undiagnosed low back injury, that were taken to the American Legion as my counselors for submission. This year I contacted the American Legion to check on the appeal status and was told the claim was closed. Through advice of another Veteran I met, I contacted Colorado Department of Military Affairs, where I was told the claim was closed due to no new information and that there was nothing in my file since my original claim, (no letters from the VA, no appeal that I had done myself before going to the American Legion, and no appeal through the American Legion). This to me a Retired Army Major suggests only one thing, TAMPERING!

  15. C R Brighthaupt    

    We cannot schedule appointments online in KC but secure messaging works fine for questions etc.

  16. James tobleck    

    If I knew how I might try it . Instead I went in person to Muskegon Mi. Clinic onlyy to be berated by a jar head because I was army. I agasi n explained I’m not in Mi. this winter, I’m camping down south, avoiding cold winter.The VA has had 41 years to replace my knee ,didn’t. Ruled against my doctors recommendations every time every appeal. Pain pills
    For 41years. Hot springs Ar. baths help . My mail has to be boxed up at UPS store and mailed to my current location. It jus t cost me $21.00 to have 3 official VA letters and one lousy pill bottle out of 8 sent. Now it seems Optometry can’t get the messages I’ve sent, called, wrote. Dental also, even though dental owes me $311.00 for the unpaid root canel that i paid for due to the VA being so slow in paying dentist refused to use you. Gee, it’s coming up on 2 years ! Never trust the VA

  17. James tobleck    

    Mail, meds ,appointments, always a f up. Uou the VA never call to fix a listed problem . Total easte of time.

  18. James tobleck    

    Once more your capta wiped out my message to you ,proves once again just how fucked up you are. 41 years of exccuses for not gixingg my knee just so you can get boneses. On another front I’ve repeatedly asked for charged of malfeanice, malpractice corruption be investigated and charges brought on specific people who’ve benefited from my my improper health care . No one should have to wait 3 years for a colonoscopy while bleeding , then having to undergo 2 seperat anesthesia . On orders from incompetent chief med services. Every doctor that recommended my total knee replacement was overruled by again non doctors ! I’ve asked for I G investigations, got nothing. I’m owed the back 41 years where you benefited from my pain.

  19. victor pacilio    

    Everybody shut up the VA is great when it’s gone you all will crying like babies

  20. thomas abram, jr    

    How to I schedule acupuncture treatment. Live in New
    symrna beach florida.. Have had chemotherapy and the tingling and numbest in feet and hand is drving me crazy.
    I am writing this for a friend since he cannot type or hardly write and does not have a computer.
    Elaine Vlaun

  21. William Massicotte    

    The VA system is not the problem, it’s those people (Doctors, Nurses) whom we see that are sometimes the problem.

    A lot of times secure messaging gets intercepted by an inept person other than the intended doctor and decisions made and communication of the message is not fully answered or passed on. Presents a problem with the care you may or may not receive.

Comments are closed.