MyVA: Putting Veterans First by reducing claims backlog by nearly 90 percent

In line with the MyVA initiative, VBA is working harder than ever before to deliver faster, better, and more consistent claims decisions to Veterans. And the initial results are promising: The claims backlog is now down nearly 90 percent from a peak of more than 600,000. At the same time, VA is providing record numbers of benefits to Veterans to help them earn a degree, get back to work, buy a home, and much more.

Here’s a look at VBA’s progress and plans for carrying our momentum into 2017.

This blog is the second of a six-part series — called “MyVA: Putting Veterans First!” — that highlights the progress being made during the MyVA initiative, the largest transformation in the department’s history. Click here to watch last week’s video on increasing Veterans’ access to care.


Gary Hicks

is the Director of VA’s Office of Digital Media Engagement. He is a former managing editor of a daily newspaper and a Veteran of the U.S. Army. Gary’s wife is a senior master sergeant stationed at Joint Base Andrews in Maryland.