The Center for Strategic & International Studies (CSIS) International Security Program hosted an engaging discussion on Veteran’s health policy with VA Secretary Bob McDonald. During the session moderated by CSIS president and CEO John J. Hamre, McDonald discussed some of the challenges the VA has faced within the past few years, what has already been done during his time in office and his plan for the future of VA.
“We’re trying to use this crisis to take advantage of this great opportunity that we have in the history of our department, so that we can better deliver outcomes for Veterans and families,” said McDonald speaking about the 2014 access crisis.
He delved deeper into the latest updates on the MyVA transformation, including:
- In the first 12 months after the access crisis VA completed seven million more appointments than in the prior year. Of those appointments, 2.5 million were at VA and 4.5 million were in the community.
- Last fiscal year, VA completed nearly two million appointments more than the prior fiscal year, including 57 million appointments inside VA and over 21 million in communities.
- From March 2015 to this past February, Veterans received 10 percent more authorizations for care in the community than the same period last year
- Over the last 12 months, VA completed 1.6 million appointments than the year before.
- In February 2016, VA completed over 96 percent of appointments within 30 days of the clinically indicated or preferred date.
In addition, the clinical workload is up more than 20 percent, giving more than seven million additional hours of care for Veterans. VA has also hired 18,000 medical staff over the last year and a half and has built nearly four million square feet of clinical space within the past two years.
McDonald’s vision is to make VA the number one customer service agency in the federal government. A key part of that is improving the employee experience and giving them the tools and resources they need so that they can better serve Veterans. VA is also working with the MyVA Advisory Committee, a group of business leaders, medical professionals, government executives and Veteran advocates to get feedback throughout the process.
The secretary hopes that the steps put in place by the MyVA transformation process will put VA on a path towards success.
“President Reagan gave Veterans ‘a seat at the table of our national affairs nearly three decades ago. MyVA is about keeping Veterans at the table, in control of how, when, and where they wish to be served,” he said.