The study, conducted annually, measures satisfaction among consumers who filled a mail-order prescription within the last 90 days.
“VA’s first-class pharmacy services are an important component of the exceptional health care available to our Veterans,” said Dr. Carolyn Clancy, Interim Under Secretary for Health. “We are proud to learn from our Veterans through this study that VA is delivering on that commitment.”
Customer satisfaction with Mail-Order Pharmacy is measured across four key factors: cost competitiveness, prescription delivery, prescription ordering, and customer service.
VA also led the mail-order pharmacy industry nationwide in 2010, 2011, 2012 and 2013. VA participates in this annual survey as a way to compare itself against industry leaders and to ensure VA health care meets the highest standards.
With nearly 9 million Veterans enrolled, VA operates the largest integrated health care delivery system in the United States, with a mission to honor America’s Veterans by providing exceptional health care that improves their health and well-being. VA provides a broad range of primary care, specialized care, and related medical and case management services. More information is available at http://www.va.gov/health/.
Veterans who wish to learn about VA pharmacy and other health benefits can find information at www.va.gov/healthbenefits/.