Acting Secretary Sloan Gibson visited the Fayetteville, N.C. VA Medical Center yesterday and met with VA employees, Veterans Service Organizations and the media. It was the third medical facility Gibson visited since taking over as head of VA.
Gibson talked about his plan for VA to move forward and continue to serve Veterans. While fixes won’t come easy, according to Gibson, he is set on restoring the trust of all Veterans.
“We have to work to earn back the trust of each veteran and we’ll do that one veteran at a time,” Gibson said.
He said VA Central Office will continue to monitor information regarding wait times and appointments for all VA medical facilities, and will hold anyone who “gamed the system” accountable.
“As has become painfully obvious, we have systemic issues around scheduling,” Gibson said. “We also have instances where very serious allegations of improper behavior, breaches of integrity (and) violations of our core values that we have to deal with across our organization. … That willful misconduct will not be tolerated, and I will use whatever authority I have at my disposal to hold people accountable.”