Hurricane Irma and Maria Updates – U.S. Department of Veterans Affairs


Information on this page is current as of  8:30 a.m. ET, Sept. 22 and now includes information for VA facilities in the path of Hurricane Maria.

For the latest on VA’s response and inspiring stories of service to Veterans impacted by the hurricanes, read more on the blog. For those impacted by Hurricane Harvey, click here.

IMPORTANT: Veterans displaced due to Hurricanes Irma and Harvey can go to any VA medical facility for health care. Read More 

VA Medical Centers, Clinics and Other Facilities

Veterans from storm-affected areas who require immediate assistance may contact the Health Resource Center Disaster Hotline at 1-800-507-4571.

For the latest updates on operations at specific VA facilities and associated clinics, please visit your facility’s website and the Facebook pages listed below. Information provided on the facility pages may be more current than what is posted here.

VA Health Care facilities

All  facilities are operational except for those noted below in the Miami and West Palm Beach area. Please visit the websites below for more information.

  • VA Caribbean Healthcare System (website)  –  VA Caribbean Healthcare System (Facebook page)
    • The San Juan VA Medical Center continues to provide inpatient services to their patients and all are safe.  Primary care and mental health services for Veteran walk-ins is available at the medical center. More Details
    • All community clinics, including Vet Centers, in Puerto Rico and USVI remain closed. Patients with appointments for the remainder of the week will be contacted as soon as possible to reschedule.
    • VBA offices remain closed.
    • Employee Accountability Hotline 1-866-233-0152 is available for staff who are able to report their status and safety. While landline telecoms are unavailable, cell service remains operational in certain locations.
    • The VISN 8 TelCare Hotline 1-877-741-3400 is available 24/7 to assist veterans with health care advice and information by registered nurses, facility status updates and emergency prescription refill information.More Details
  • Miami VA Medical Center (website) – Miami VAMC (Facebook page)
    • Key West CBOC – remains closed
Vet Centers
  • VA Vet Centers –  updated information on Vet Center operating status in the affected region. Due to the anticipated impact of Hurricane Maria:
    • U.S. Virgin Islands
      • St. Croix:  Closed
      • St. Thomas: Closed
    • Puerto Rico
      • Arecibo – Closed
      • Ponce – Closed tomorrow
      • San Juan – Closed

VA Pharmacy Disaster Relief Plan

VA has activated the Pharmacy Disaster Relief Plan for Veterans in Hurricane Irma impact areas. Eligible Veterans in the affected areas with a VA ID Card needing emergency supply of medications will be able to go to any retail pharmacy open to the public with a written prescription or active VA prescription bottle (not older than 6 months and with refills available) to receive at least a 10 day supply. Note: This does not include controlled substances. Patients must present a valid VA ID Card.

The Heritage Health Customer Care Line is available for VA patients in the affected areas at 1-866-265-0124, option 1. Heritage’s hours of operations for hurricane coverage: Monday through Friday 8 a.m. to 10 p.m. ET, Saturday and Sunday 9 a.m. to 6 p.m. ET

VA Benefits

VA’s Veterans Benefits Administration has mechanisms to help Veterans receive their benefit payments if their normal mail cannot be delivered:

  • Veterans can sign up for direct deposit on eBenefits.
  • Veterans can call 1-800-827-1000 to sign up for direct deposit.
  • The Direct Express Cardless Benefit Access program is offering beneficiaries who use Direct Express and reside in the affected area the option to obtain cash without their card, up to $1,000.
    • The service is being offered free of charge; however, due to system limitations, a fee will be charged and then refunded to the beneficiary. The beneficiary will be asked to go to a MoneyGram store to retrieve the funds.  If the beneficiary is unable to locate a MoneyGram store in operation in his/her area, the funds will be placed back on the Direct Express card.
    • MoneyGram agents will require ID before releasing funds.  They will accept a passport, driver’s license, military identification card, social security card and/or state identification card.  The beneficiary must also have a MoneyGram reference number (provided by the Direct Express Call Center).
    • Contact the Direct Express Call Center toll-free number, 1-888-741-1115, and offer to transfer the caller.  Callers must choose the “Direct Express Cardless Benefit Access” option on the IVR.

For additional information, download the VA Disaster Assistance brochure (PDF file)

Federal Response

For more on the federal government’s response, visit

Federal Disaster Assistance information