Yesterday and today, Dr. Tommy Sowers, our new Assistant Secretary of Public and Intergovernmental Affairs, walked the halls of the Chicago Regional Office to see for himself how claims are received, processed, and delivered.
Along the way, he tweeted photos and facts from his visit (you can follow him on Twitter at @sowers). His insight comes at a time when the disability claims backlog is making national news. Today’s New York Times front page story ran down the difficult truths on why it has grown in recent years, for reasons in and out of VA’s control.
Take a moment to check out the process from behind the scenes below, and if you’re looking to file a claim, check out this post that gives some helpful tips on how to make it a first time go. Hopefully some of the tips will be unnecessary soon; by the end of 2013, all 56 regional offices will roll out paperless processing technology to speed up the process and improve accuracy.