IT at VA: enhancing the Veteran and employee experiences


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Exceptional customer service is a priority at VA. To our Office of Information and Technology (OIT), that means supporting both Veterans and employees to facilitate continuous improvement in care delivery. See how this dynamic team is making it happen, and consider the possibilities your talents and expertise can create with us.

Bringing transparency to the forefront
Earlier this year, OIT launched a website called VA Access to Care, where Veterans and their families can view current wait times at local VA facilities. The site also posts the ratings of our hospitals along with comparisons to private practices nearby. Thanks to transparency like this, patients are empowered to choose the best time and place to receive care.

Advancing self-service capabilities
To help ensure timely access to our medical services, OIT implemented a Veteran Appointment Request system at 100 sites, enabling patients to self-schedule their primary care appointments. Additionally, the team installed the VistA Scheduling Enhancement tool, which allows our staff members to more easily view patient appointment times and identify potential scheduling issues.

Using feedback to measure progress
Among other feedback, OIT utilizes the quarterly Employee Engagement Survey and the annual Federal Employee Viewpoint Survey. This information is essential to tracking and assessing the office’s progress in improving organizational effectiveness. It’s yet another way we’re working to enhance the patient and employee experiences.

If you’re interested in building on our success, explore our current opportunities and pursue one today.

Author

VA Careers

Comments

  1. JAMES E MARSHALL    

    YOUR BILLING DEPT IS WORST THING I HAVE EXPERIENCE IN MY LIFE PAYING MY MEDICAL BILLS.

    1. Robert Serido    

      You’re scaring me. I have to contact them soon to find out about the bills I’ve been getting. What are the problems you’ve had with them?

  2. Scott Bowen    

    I have seen some slight improvement in some applications OIT has released recently, but I’m not holding my breath for any major improvements. The application development at the VA is still 20 years plus behind the rest of the world and has a long way to go before they can pull themselves out of the dark ages.

  3. Robert Serido    

    I like the MyHealtevet. I have been using it religiously and apparently, some of my doctors handling my case are using it as a tool to monitor my input into it. It helps them to know what is happening to me between visits on a daily basis. A few of the sites are a little awkward to use, like the journal to record my daily diet could be tweaked.

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