Hi! My name is Lauren and I work for VA’s Chief Technology Officer, Dr. Peter Levin. I’ve been blogging for a few years now (on very important subjects: my wedding, the pros and cons of buying over the knee boots), but this is my first foray into communicating with Vets on behalf of the Department. I’m not VA’s typical spokesperson, but I’m here for a specific reason. VA is changing. Our culture is changing and the processes are changing, too. What I find most exciting is that we’re completely overhauling the technology we use to deliver benefits and services to those who’ve earned them. That’s primarily what I’ll be discussing here with you.
As the CTO’s Special Assistant, my job allows me to work on VA projects which you may—or may not—have heard of. I get to see things from 10,000 feet—a view that can help me translate into plain English the complex, technology projects which reengineer the business processes that affect you and the care you receive at VA.
I mean, they’re your benefits, right? We should be able to explain the processes here in ways that don’t require a degree in advanced mathematics or engineering (no offense, Dr. Levin).
So, as we get started here at VAntage Point, I’ll be talking about three upcoming VA projects that will have an impact on the service you receive: The Fast Track paperless claims processing system, the Veterans Benefits Management System, and the Virtual Call Center. These projects are designed with you in mind so you don’t have to fight the bureaucracy to take advantage of your benefits. We want the system to work, the way you need it to.
I’m not a Veteran, but that’s why my job here is so important to me. You’ve done your part, now it’s my turn. I’m going to do all I can to make sure you know all the things you need to know to get the most out of your relationship with us here at VA.
Have you heard about any of the projects I mentioned? What are you initial thoughts and questions?