VA Pharmacy Tops in Satisfaction; VA Employee Wins Award for Prescription Idea

In 2012, VA medical facilities treated more than 6 million patients. That’s a lot of visits to our 1,276 hospitals, clinics and Vet Centers. VA consistently works to provide exceptional care, and it shows: from rankings of “Top Performer” by The Joint Commission to innovations in health care to new tools to help patients and health care providers succeed, you’ll find success stories throughout our organization.

Most recently, VA received word that its Consolidated Mail Outpatient Pharmacy has the highest customer satisfaction score among the nation’s public and private mail-order pharmacies, according to a respected, independent survey – a rating it’s held for the past three years.

“Our nation’s Veterans deserve a world-class pharmacy as a part of the best health care available,” said Secretary of Veterans Affairs Eric K. Shinseki. “It is an honor to hear from Veterans that we are delivering on that commitment.”

The 2013 independent survey was conducted by J.D. Powers and Associates.  Veterans were asked to rate VA on value, delivery, ordering and service of its mail-order pharmacies.  Out of 1,000 possible points, VA scored 871.

“The fact that we are rated higher than our private sector counterparts is due in part to our unique partnership with our patients and medical centers,” said Dr. Robert A. Petzel, VA’s Under Secretary for Health. “In addition to the convenience of mail-order service, Veterans also have a pharmacist available to meet with them face to face.”

VA participates in this annual survey as a way to compare itself against industry leaders and to ensure VA health care meets the highest standards.

In addition to recognition for customer satisfaction, a VA employee recently received White House recognition. Kenneth Siehr from the Clement J. Zablocki VA Medical Center in Milwaukee, Wisconsin, met with President Obama this past week to discuss his winning proposal for the 2013 Securing Americans Value Efficiency (SAVE) Award. Siehr’s idea allows Veterans to track the status of their mail-order prescriptions via the Veterans Health Administration’s MyHealtheVet web portal.

With more than 8 million enrollees, VA operates the largest integrated health care delivery system in the United States, with a mission to honor America’s Veterans by providing exceptional health care that improves their health and well-being. VA provides a broad range of primary care, specialized care, and related medical and social support services. More information is available at http://www.va.gov/health/.

Veterans who wish to learn about the mail-order pharmacy and other health benefits can find information at www.va.gov/healthbenefits/.

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8 Comments to “VA Pharmacy Tops in Satisfaction; VA Employee Wins Award for Prescription Idea”

  1. Don Shepard says:

    I’ve used Cigna, Kaiser and various other HMOs thru employer provided health care. I currently am using the VA in Reno, NV and can say it is the best health care at ALL levels I have ever had!

  2. RJ FLYNN says:

    Definitely not talking about the Orlando Pharmacy! They are slow when filling medications and waste money by 1) Not using smaller bottles when filling prescriptions, 2) Not combining refills in a single shipping package.

  3. garry says:

    I agree 100% and it shows how well health care can work when you get the private sector out of the way and take care of business

  4. georgiegirl says:

    Yes, they’re very efficient.

  5. Homeboy says:

    Absolutely efficient, can´t believe!

  6. d says:

    I call the VAHCS for the status with no problem and in addition I could check on my appointments or speak to a pharmacy tech. Being able to track it on the web-Myhealthevet should not be am award winning feat. Now why not award those that come up with innovative ways to stop the waste and abuse that the VAHCS accumulates. Daily, Weekly, Monthly, & Yearly. I have a solution: Stop the printing of the “Medication fact sheets; you know the ones that are about (3) three feet long which explain what the Medication is about, along with side affects. I know that Will save “$$$.Millions” if not more. The phone number is printed on the bottles, & gives us an opportunity to listen to what the medication is about, & you have no delays. There is no need to continue to waste time & resources to print out something we end up disposing of. Wow what an. iiidea. I just saved you $$$ Millions, Billions whatever! ideaidea.

  7. I get excellent care from the Reno VA Hospital and so greatly appreciate the good work that they do for veterans.

  8. Jennifer says:

    Companies should really look into hiring more veterans, they are great and hard working people and companies would definitely benefit. It is a win win. Awesome to see the good news. Great job